Customer Comment Form

At RTD, we are dedicated to providing you with a positive experience. Your valuable feedback helps us meet our goal of providing safe, on-time, and reliable service to each and every customer.

How can we help you?
Type of request

At RTD, we strive for on-time service all the time. It is one of our highest Priorities. We are sorry that your bus or train was more than 30 minutes late. If the bus or train lateness was not caused by inclement weather, unplanned traffic or an event beyond RTD's control, we will send you a Free Ride Coupon. To be eligible for the complimentary fare, please submit your claim within seven calendar days of the service delay.

For all questions or comments regarding current service schedules or requests for new service, please email service.change@rtd-denver.com.

Every day, activities occur within our community that can affect our transit system – traffic patterns, economic factors, ridership and customer feedback. We respond by making changes to our bus and rail system three times a year. These changes help to improve our service by maximizing the efficiency of existing resources, reducing duplication of service, and making better connections with bus, rail, and specialty services.

For more information, please visit our dedicated web pages for service related information:

Service Changes Service Development FAQ

Service details
Please tell us why you are writing to us today
Your lost/stolen card will be deactivated.
How would you like to receive your replacement card?
Does this complaint relate to discrimination based on a disability?

Please include all details that support your belief that this incident involves discrimination based on a disability.

Contact information

By clicking submit you acknowledge that you have read and understand our Privacy Policy and Terms of Use.

Success

We've received your comment. Please check your email inbox for a confirmation email, and be sure to add customercare@rtd-denver.com to your email whitelist.

We're sorry

There was a problem and your comment was not submitted successfully.
Please email your comment to customercare@rtd-denver.com or call 303-299-6000 to speak with a customer care agent.