Customer Comment Form

At RTD, we are dedicated to providing you with a positive experience. Your valuable feedback helps us meet our goal of providing safe, on-time, and reliable service to each and every customer.

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Type of request

At RTD, we strive for on-time service all the time. It is one of our highest Priorities. We are sorry that your bus or train was more than 30 minutes late. If the bus or train lateness was not caused by inclement weather, unplanned traffic or an event beyond RTD's control, we will send you a Free Ride Coupon. To be eligible for the complimentary fare, please submit your claim within seven calendar days of the service delay.

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Your lost/stolen card will be deactivated.
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Does this complaint relate to discrimination based on a disability?

Please include all details that support your belief that this incident involves discrimination based on a disability.

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Please email your comment to customercare@rtd-denver.com or call 303-299-6000 to speak with a customer care agent.