|
When does RTD run on a holiday schedule?
Buses and light rail operate 365 days a year. However, buses follow the Sunday/Holiday schedule on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Light rail follows its Weekend/Holiday schedule on these holidays.
Will the buses and light rail trains be on time when it snows? Will routes be cancelled and how will I know if they are?
Some delays are expected on bus routes when unfavorable weather conditions occur.
How do I get signed up for access-a-Ride?
To find out if you qualify for access-a-Ride service, please call 303.299.2960. The certification process requires a functional evaluation and a physician's statement for verification. There is no certification fee.
If you qualify for access-a-Ride, you will receive a photo ID card that must be shown to the driver each time you board. You will also receive a User's Guide explaining how the program works, including information on making and confirming reservations, types of service, escorts, trip cancellations and more. Visit the access-a-Ride webpage for more information.
Fare and Fare Media Questions
Where can I buy passes and ticketbooks?
RTD makes it easy to buy pass products. Visit our Online Store to purchase 10-Ride Ticketbooks, Monthly Passes, Day Passes and gift certificates. You can also buy fare products at the following RTD Sales Outlets: Boulder Transit Center, Civic Center Station, Market Street Station and the Sales Counter at DIA. There are several non-RTD Sales Outlets located throughout the metro area where you can buy passes and ticketbooks. Visit Sales Outlets for more details.
Is there a grace period on expired 10-Ride Ticketbooks or Monthly Passes and can they be exchanged?
Monthly passes are issued for the calendar month and there is no grace period on any of our pass products. However, FareSaver coupons can be exchanged within 6 months of their expiration at Civic Center Station (Broadway and 16th), Market Street Station (Market and 16th), or Boulder Transit Center (Walnut and 14th).
Do I need exact change to pay my fare?
Yes, riders must pay in exact change as drivers do not carry change. As a better alternative to carrying cash, purchase a 10-Ride Ticketbook or Monthly Pass.
How do I know which zone monthly passes I need for my trip?
The RTD Light Rail system is divided into four fare zones. Light rail fares and passes are determined by the number of zones a passenger travels in for each one-way trip. If a passenger travels in one-two adjacent zones, it is considered local travel and is a local fare or monthly pass. Three-zone adjacent travel is an express fare/monthly pass and four-zone travel is a regional fare/monthly pass. The first step is to determine the primary commute or travel; where a trip begins and where the trip ends. While looking at a light rail map, determine how many zones are traveled in for a one-way trip. Those zones will indicate the type of pass to purchase. For example: AB , BC or CD are local passes since it is one-two adjacent zones. ABC or BCD are express passes; three-zone travel and ABCD equals a regional pass; four-zone travel.
Are there any plans for the ticket vending machines (TVM) to accept credit cards?
No, not at this time.
Do members of the Military ride RTD for free?
Yes, active duty members of the U.S. military currently ride for free on all RTD services.
Website Questions
How can I make the text size on the website larger?
RTD-Denver.com was designed to display best at a setting of 1280 x 1024 pixels. There are two wasy to increase the font size displayed on your screen.
On you keyboard, hold down the CTRL and press + to magnify the page on your screen. You can continue to press + to increase the size or press - to decrease the size. Many browsers also provide tools like Zoom In, Zoom Out and Text Size options under the View button to assist users.
You can also check with your operating system manufacturer to get more specific directions on accessibility options.
The website doesn't display correctly. What can I do?
RTD-Denver.com has been designed to work best with Internet Explorer 5.0 or above, Mozilla Firefox 1.0 or above and Safari 2.0 or above. If you are currently using an older version of these browsers, you should consider updating your browser for a more pleasant web experience. Follow the links below for the most recent versions.
|
