access-a-Ride service provides transportation to passengers with disabilities who are unable to use RTD's regular lift-equipped, fixed-route bus service and who qualify for certification under the eligibility guidelines established by the Americans with Disabilities Act (ADA) of 1990. Access-a-Ride is available from 8:00 a.m. to 5:00 p.m., 365 days a year.

If you qualify for access-a-Ride service and wish to schedule a ride, you will need to make reservation at 303.299.6560. When making a reservation, please provide the following information:

• Your access-a-Ride ID number
• Name
• Address
• Phone number
• Street address of your pick-up location
• Date and time you need to be at your destination
• Street address of your destination
• Pick-up time and location of your return trip
• Will you be accompanied by a Personal Care Attendant (PCA)?
• Will you be accompanied by a guest?
• Do you use a mobility aid?
• Is your trip for medical, work, dialysis, school, church, etc.?

If you must be at your destination at a specific time, be sure to give that time to your access-a-Ride reservationist. Please allow plenty of additional time when traveling by access-a-Ride. Travel time is determined by mileage. For example, a trip between 0-5 miles may require a travel time of 45 minutes. Times may increase incrementally based on the number of miles your access-a-Ride vehicle must travel on a given trip. ADA allows providers like access-a-Ride to take up to twice the time it would take for a passenger to make the same trip via fixed-route bus service.

While access-a-Ride drivers do their best to remain on schedule, please remember that a driver is not considered late until 15 minutes past the close of the pick-up window that you are given by the access-a-Ride reservationist. Our policy requires that access-a-Ride passengers remain at their destination for at least one hour.

Helpful Tips

• For informational purposes, you may be asked to identify the purpose of your trip: medical, work, school, etc. However, you are not obligated to provide this information.
• If at all possible, schedule your trips outside of rush-hour times. If you can't, please allow extra time for heavy traffic conditions.
• Please be ready to depart at the beginning of your pick-up window. In order to stay on schedule, access-a-Ride drivers can wait no longer than six minutes per passenger.

Read the access-a-Ride Users' Guide (PDF) to get more information.

access-a-Cab is another option available to you, especially for same-day or short trips. For more information on access-a-Cab, call 303-244-1388.