At RTD, we’re committed to the highest standards in public transit. From bus and light rail, to the Free MallRide, Free MetroRide and specialty services, providing our customers with the best-possible service is our priority. Each month we highlight an operator of bus or light rail for their exceptional customer service. This month we would like to feature commendations that reflect our commitment to our passengers.
Kelly Davies wrote:
“I would just like to thank all of those bus drivers, customer service representatives and executives at RTD that make this bus service one of the best in the nation. It's a shame how rudely some of the bus drivers are treated because in my opinion it is a very selfless and thankless job. Thank you for being there for me. I don't have a car and if I didn't have RTD, I couldn't get around. I have a disability and RTD has made my experience in Colorado more bearable. I have met so many wonderful drivers, it's hard to count.”
Dianne Duncan wrote:
"I recently went into a wheelchair. RTD has been so awesome in helping me adjust. I only ride the 153, but every driver has made sure I am secure before moving the bus. They always ask where I'm getting off, just in case I can't pull the cord. They are just beyond helpful. I want to thank RTD for making me feel safe and secure on the bus as I adjust to my new situation. I really can't say enough good things about RTD."
Let us know how we’re doing. Give us a compliment, suggestion, or ask us a question by completing a customer comment form.