At RTD, we’re committed to the highest standards in public transit. From bus and rail, providing our customers with the best possible service is our priority. Each month we highlight an operator of bus or rail for their exceptional customer service. This month we would like to share a commendation for the great work of one of our security officer’s, Benjamin Little.
Harry Brett wrote:
“Our neighbors and myself varying in age from 2 years old to 59 years old took an afternoon adventure to ride the A Line to see the service of the trains and test the line for future use. While heading out to DIA RTD Officer B. Little stopped to answer some questions while checking our tickets, there was quite a few of us in this group. Officer Little gave us a short but intensive education on the A Line, the issues, and (a couple of us had SLR cameras) he noticed and gave us great photography advice for the trip. He gave us a little history, and answered some questions that an RTD public information officer might press out. Although he had a job to do, and we overwhelmed him a bit, he was very courteous, very informative, and helped us score some great photos for the day. You should be proud to have not only these suburb officers, but amazing ambassadors working for you. He was truly first class! He made our day and even a better day out for our neighbor’s. Thank you!”
After receiving the commendation from Harry, we wanted to know more about Officer Little, and he graciously agreed to answer a few of our questions.
- How long have you worked for RTD and have you always been a Transportation Security Officer?
- I have been working with RTD for a year. I started as a TSO on light rail, and moved over to the commuter rail side in March a little over a month before the grand opening of the University of Colorado A line, and moved back to light rail in December after accepting a promotion to Sergeant.
- What were you in a previous life?
- I have been wearing a badge off and on for the last 12 years minus about a five year stint, before coming to work with RTD. During my five year stint, I was the facilities manager and system administrator over all access control and CCTV cameras for a company that grew from 250 to nearly 2,750 employees in my time there.
- What do you like best about your job?
- I like being out in the fresh air and being able to interact with the public. I enjoy the challenge of diffusing difficult situations, and attempting to resolve the most difficult ones in a way that gets people the help they need.
- If you could listen to music while working, what type?
- I like to listen to music when I’m writing my reports at the end of the day. If it’s the radio I’m usually listening to classic rock, but if I’m streaming music my taste gets a little different. The people who know me well, know that melodic metal from Sweden and Finland are my thing.
- If you could change your uniform color, what color or does brown/gray go with your eyes?
- Our command staff has already made some positive changes to our uniforms and equipment in the year I have been here. I don’t know if there is anything else coming down the pipe, but so far I have no complaints!
- What type of shift would you like if given the choice and/or favorite shift or area to work?
- Monday through Thursday 8 a.m. to 6 p.m. it will never happen, but a guy can dream right?!? I really do enjoy my current schedule of 3 afternoons and 2 mornings with two days off. When I don’t have a trainee assigned to me, I’m usually on mobile patrol on the central and west light rail alignments.
- What are your favorite hobbies or activities?
- I enjoy camping, off-roading in my Jeep, running with my Husky, riding my motorcycle, playing guitar and bass, and volunteering with the Adams County Search and Rescue team.
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