Operator of the Month

Bus and light rail operators who have gone above and beyond

December 2016:
Stephanie Suttmiller

Each month we highlight an operator of bus or rail for their exceptional customer service. This month we would like to do something a little different and feature one of our security officers, Stephanie Suttmiller, who was nominated by passenger Tammy Tyssen for her excellent customer service.

Tammy wrote:
“I had my first ride on the RTD last week and it was by myself. I am a country girl so this was a little confusing at times. I met these two security officers at Union Station who gave me directions, but somehow, I still manage to get on the wrong train. When I realized I had, I got off at the Sports Authority Station which gave me a very secluded feeling. I felt very uneasy at this point, confused and was about to be in tears. I was just trying to get to work. Well one of the nice security officers, Stephanie Suttmiller was on a different train behind me and saw I was standing there looking upset and confused. So she got off the train and helped me. She stayed with me until the right train came and made sure I got on the right train which made me feel at ease and a lot safer. She even gave me a comforting hug. I saw her again today on the W train and she was happy to see by my third try I was doing a lot better and was becoming a pro at it. Stephanie Suttmiller is a wonderful person and security officer.”

December 2016 - Stephanie Suttmiller

After receiving the commendation from Tammy, we wanted to know more about Stephanie and she graciously agreed to answer a few of our questions.

How long have you worked for RTD?
I have worked for RTD since June 2, 2016.
What were you in a previous life?
In my past life I was pirate PegLeg Pete’s parrot.
What do you like best about your job?
What I like best about my job is coming in contact with a diversity of people and having the opportunity to serve those people.
If you could listen to music while working, what type?
I would listen to classical music to keep calm and relaxed during stressful situations at work.
If you could change your uniform color, what color or does brown/gray go with your eyes?
I would change my uniform to all black because it’s more sleek.
What are your favorite hobbies or activities?
My hobbies and activities are all things I love like the outdoors. I enjoy hiking and spending time in the mountains and with my new dog.

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