With the impending retirement of the baby boom generation, the transit industry must find pathways for critical practitioners to pass their knowledge, experience and strategies to the next generation of transit professionals. Peer transit agencies across the nation and world have expressed a great deal of interest in RTD’s successes and lessons in project delivery, finance, security, workforce development and operations. RTD has developed this compilation of best practices to share with our peers as well as internally so our experience can inform not only our agency’s next generation, but also the next generation of transportation professionals across the industry.
Colorado Cross Disability Coalition Securement Area Issues Analysis
RTD and the Colorado Cross Disability Coalition (CCDC) entered into a joint Settlement Agreement in an effort to resolve issues related to availability of the securement area on board RTD buses for passengers who use mobility aids. Below is information on the Securement Area Issues Report and the memorandum to the RTD Board of Directors:
Customer satisfaction surveys
Every three or four years, RTD conducts onboard Customer Satisfaction Surveys with bus, rail, SkyRide, and Call-n-Ride passengers to help us learn more about our riders’ satisfaction with these services. The studies also provide us with helpful information on our riders' trip characteristics and demographic profiles.
If you are interested in receiving a copy of the results from these surveys, please email firstname.lastname@example.org.
Facts and figures
Facts and figures are published each year to provide information on the District, rail service, bus fleet, ridership, brief financial information, staff numbers, and much more.Get the latest facts & figures
Fiscal Sustainability Task Force Report to the RTD Board
The purpose of the Task Force was to develop a formal written report, which was submitted to the RTD Board in June 2011, detailing opportunities for operating efficiencies and revenue enhancements to ensure RTD fiscal sustainability in the long term.
Report to the Region 2014 - 2015
This information piece provides an up-to-date snapshot of the many activities and projects RTD is undertaking. RTD elected to provide this report only in an electronic format to eliminate printing expenses, which has also allowed us to produce this entire report using existing resources, with no additional costs.Read the Report to the Region 2014 - 2015 (pdf)
Ridership statistics and service performance
RTD's Service Development Division maintains reports on ridership statistics and service performance by route and other special services.
Strategic Plan 2015-2020
With five new transit lines opening in 2016, RTD needed to develop a strategic plan supporting the District's vision for the next 5 years and beyond. The 2015-2020 Strategic Plan identifies seven key strategies and a set of detailed initiatives for short-, medium- and long-term implementation.View the 2015-2020 Strategic Plan (pdf)
RTD's Sustainability policies are rooted in the belief that human environmental impacts create long-term, economic, social, and ecological costs.Read about RTD's sustainability initiatives, practices, and goals
Transit Oriented Development Status Report to the RTD Board
This report provides an annual status update of transit oriented development (TOD) projects in close proximity to RTD's existing transit system as well as future FasTracks stations. The report covers urban planning and real estate development activity, and also provides perspectives on real estate trends based on collected and observed information from a variety of sources.Read the TOD Status Report (pdf)
Union Station Master Plan
Denver is a city on the move. It is growing and changing every day. So it is critical to our future success that Union Station change with the times too. Developing the master plan for Union Station is the first step of that process.
Advertising on RTD Vehicle Policy
RTD offers the opportunity to use space on its buses and rail vehicles for commercial advertising, RTD advertising, Corporate Partnership Program and public service messages.
Building and Grounds Access Policy
An RTD Building and Grounds Access Permit is required prior to any non-RTD party commencing modifications to any RTD property, buildings or grounds to assure that proper safety training is completed, that necessary coordination has been arranged, that potential environmental, safety, utility or building system impacts have been identified, and that authorized work is fully coordinated with the Safety, Security and Facilities Department.Download the RTD Buildings and Grounds Access Permit application
DBE Program Policy Statement
The Regional Transportation District has established a Disadvantaged Business Enterprise (DBE) Program in accordance with regulations of the U.S. Department of Transportation.Read the DBE Program Policy Statement
Denver Union Station Bus Facility – Revenue Service Access Policy
The proper notification of work to be performed in the Denver Union Station (DUS) Bus Facility is essential for safety and security during bus revenue operations. A DUS Bus Facility Revenue Service request/permit form must be submitted for the following:
- Work performed by any non-RTD contractors, including construction and maintenance, in the DUS Bus Facility.
- A non-RTD vehicle or non-RTD employee who needs access to the DUS Bus Facility.
In order to receive an access permit to perform work in the DUS Bus Facility, a completed electronic access permit must be emailed to DUSAccess@rtd‑denver.com no later than close of business (5:00pm) on the Thursday prior to the week the work will begin. RTD management will approve the dates and times of access and issue a permit number. When approved, the signed access permit will be returned to the requester. The requester must check-in with the RTD Security Office prior to beginning work in the bus facility and check-out with the RTD Security Office when leaving the job site. All personnel must wear a reflective safety vest. The RTD Security Office in the bus facility is located in the center of the facility near ticketing and information.
RTD provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, predisposing genetic characteristic, domestic violence status, disability or veterans or marital status.
At RTD, we are committed to protecting the privacy of our customers and visitors to our website.
Right-of-way Access Policy
The proper notification of work to be performed in the right-of-way (ROW) is essential for safe and efficient operation. ROW is defined as the track way area located in between the restricted fenced area or within 10 feet of any outside rail of any track where no defined restricted area is present. This includes work to be performed above or below any track as well.
A right-of-way access request/permit form must be submitted anytime:
- Work is to be performed by contractors in the ROW.
- Work being performed by maintenance/engineering that may affect train movements or personnel working the ROW.
- Track is made impassable for any reason, other than emergencies.
In order to receive an access permit to be in or work on the RTD alignment, a completed electronic access permit must be emailed to email@example.com no later than noon on the Wednesday prior to the week the work will begin. When you submit a request, attendance is also required at the weekly Access Allocation meeting which will be held every Wednesday at 2:00 p.m. at the RTD Maintenance of Way Facility at 1350 Rio Court, Denver, CO 80204. If no representative attends the meeting, the request will not be approved.Download the right-of-way access request/permit form
Performance of approved work
After receiving all necessary approvals, the work may be completed in accordance with the cautions and conditions indicated on the form. Work can begin when all personnel that will be in the ROW have completed the RTD on-track safety training certification and the certification is not expired. Please remember that the completed form must be in the possession of the work party at the work site.
Please note: The times indicated on the form for track access are estimates. Actual starting and ending times may vary depending on the work progress and the requirements for safe train operation. The controller is authorized to make revisions as necessary, provided there is mutual agreement by the permit holder and the controller and that the revision is documented by the controller. No other information on the form can be changed without approval of the Manager of Light Rail Transportation and the Manager of Maintenance of Way or their designees.
Service Animals and Pets
RTD welcomes service animals aboard our transport vehicles. Service animals are not required to be identified by any special badging, leash and/or collar, or animal apparel.Pets may be transported on our vehicles so long as they are carried on the rider's lap in an appropriate closed container.
Under Colorado law (§ 18-13-107 and 24-34-803, CRS), any person who interferes, or threatens to interfere, with a disabled person or trainer accompanied by a service animal may be charged with a criminal misdemeanor and/or be sued for damages and attorney fees. The law also provides that the owner or trainer of a service animal is liable for any damage caused by the service animal.
Passengers are not required to carry the service animal in a container. Service animals are allowed on the wheelchair lift with the owner. Otherwise, service animals must remain on the floor, not blocking the aisle, or on their owner's/trainer's lap. Service animals are not allowed to sit in the aisle or on seats.
- Pets may also be be carried in the under floor luggage bays of regional coaches. These pets must be contained in locked, standard commercial containers.
Social Media Comment Policy
We encourage you to join RTD on Facebook and Twitter, but reserve the right to remove inappropriate material.Read our social media comment policy
Title VI Policy
Every department, division, and employee of RTD is responsible for carrying out RTD’s commitment to non-discrimination, including the requirements of Title VI.View RTD’s Title VI policy statement and compliant procedure
Use of RTD Facilities Policy
RTD owns property all across the metro area so it's no wonder that people, organizations and businesses approach RTD on a daily basis to use our facilities for promotions, new business ventures, advertising, newsrack placement, etc. Our Use of RTD Facilities Policy lists the activities that RTD permits or prohibits at our facilities and includes instructions for acquiring a use permit, vendor license, or lease.View the RTD Facilities Policy
Utility Agreements Requests
RTD will review all proposed utilities across rail tracks. We provide this information to assist developers, design professionals, contractors, and other agencies in understanding the RTD Utility Agreement process.View RTD’s Process and Procedures for Utility Agreements Requests
Wheelchair Securement Area and Priority Seating Policy
At RTD, we understand the importance of providing fully accessible bus and rail services for all members of our community. We're committed to providing the best possible customer service and will treat all passengers with or without disabilities with the highest degree of respect and concern for safety. With this policy effective March 24, 2014, individuals who use mobility aids, including wheelchairs, will have equal access to buses and to the securement areas.Read the Wheelchair Securement Area and Priority Seating Policy