Reports

Customer satisfaction surveys
Every three or four years, RTD conducts onboard Customer Satisfaction Surveys with bus, light rail, SkyRide, and Call-n-Ride passengers to help us learn more about our riders’ satisfaction with these services. Late last fall, randomly selected riders were asked to evaluate RTD service in many performance categories, including driver performance, Park-n-Rides, website, security, Telephone Information Center, convenience, customer information, fares, travel time, comfort, and traveling with bicycles. The study also provides RTD with helpful information on our riders' trip characteristics and demographic profiles.

Design criteria
RTD design criteria have been developed for use during the planning, design and construction of RTD projects. These criteria provide guidance and requirements for the development of transit related improvements including bus facilities, light rail and commuter rail systems.

Facts and figures
Facts and figures are published each year to provide information on the District, light rail service, bus fleet, ridership, brief financial information, staff numbers, and much more.

Financial documents
Read the comprehensive annual financial report as of December 31, 2010.

Also available: Comprehensive Annual Financial Reports for Fiscal Year End December 31, 2009 and December 31, 2008.
Review the 2011 Adopted Budget approved by the Board of Directors.

Fiscal Sustainability Task Force Report to the RTD Board
The purpose of the Task Force was to develop a formal written report, which was submitted to the RTD Board in June 2011, detailing opportunities for operating efficiencies and revenue enhancements to ensure RTD fiscal sustainability in the long term. Read the Fiscal Sustainability Task Force Report.

Report to the Region 2010 - 2011
This information piece provides an up-to-date snapshot of the many activities and projects RTD is undertaking. RTD elected to provide this report only in an electronic format to eliminate printing expenses, which has also allowed us to produce this entire report using existing resources, with no additional costs. Read the Report to the Region 2010 - 2011 (PDF).

Ridership statistics and service performance
Review reports on ridership statistics and service performance by route and other special services under service development.

Sustainability
Sustainability is rooted in the belief that human environmental impacts create long-term, economic, social, and ecological costs. Read about RTD's many initiatives, practices, and goals in the 2009 sustainability report or visit sustainability.

Union Station Master Plan
Denver is a city on the move. It is growing and changing every day. So it is critical to our future success that Union Station change with the times too. Developing the master plan for Union Station is the first step of that process. Check out this website for the latest information on the Master Plan for Union Station.

Privacy policy and terms of use
At RTD, we are committed to protecting the privacy of our customers and visitors to our website. Read our privacy policy and terms of use.

Right-of-way access policy
The proper notification of work to be performed in the right-of-way (ROW) is essential for safe and efficient operation. ROW is defined as the track way area located in between the restricted fenced area or within 10 feet of any outside rail of any track where no defined restricted area is present. This includes work to be performed above or below any track as well. A right-of-way access request/permit form must be submitted anytime:

Work is to be performed by contractors in the ROW.
Work being performed by maintenance/engineering that may affect train movements or personnel working the ROW.
Track is made impassable for any reason, other than emergencies.

Please submit the completed form to railopspermits@rtd-denver.com for approval. Also, RTD on-track safety training must be completed and the access request form submitted at least 48 hours in advance of the scheduled work.

Learn more about performance of work after receiving all necessary approvals.

After receiving all necessary approvals, the work may be completed in accordance with the cautions and conditions indicated on the form. Work can begin when all personnel that will be in the ROW have completed the RTD on-track safety training certification and the certification is not expired. Please remember that the completed form must be in the possession of the work party at the work site.

Please note: The times indicated on the form for track access are estimates. Actual starting and ending times may vary depending on the work progress and the requirements for safe train operation. The controller is authorized to make revisions as necessary, provided there is mutual agreement by the permit holder and the controller and that the revision is documented by the controller. No other information on the form can be changed without approval of the Manager of Light Rail Transportation and the Manager of Maintenance of Way or their designees.

Social media comment policy
We encourage you to join RTD on Facebook and Twitter, but reserve the right to remove inappropriate material. Read our social media comment policy.

Stroller policy
Every day thousands of passengers board RTD buses and trains. Many of these passengers need the priority seating and securement area to access transit. Please follow these guidelines when sharing limited space on public transit.

Priority seating and securement area

Acceptable stroller size
Maximum size for an uncollapsed stroller is 48" long by 36" wide. A stroller should be equipped with an operable brake and should be capable of being stowed out of the aisle. Strollers that are not being occupied by children must be collapsed and stowed. If a bus or train is full, all strollers must be collapsed and stowed.

Using priority seating and securement areas
If the stroller fits within RTD’s size requirements, then passengers can occupy the priority seating and securement area. However, if the bus is full or may be become full or a disabled or elderly passenger boards, passengers must be prepared to move towards the rear of the bus or train and stow away the stroller.

Individuals with disabilities, who cannot carry their children, and children with disabilities, who need to remain in a stroller, may remain seated in the priority seating and securement area.

Using the lift to board a bus
The bus driver will kneel the bus, deploy the lift or extend the ramp upon request. You may still be required to collapse your stroller once on board.

Title VI policy
Every department, division, and employee of RTD is responsible for carrying out RTD’s commitment to non-discrimination, including the requirements of Title VI. Learn more about RTD’s Title VI policy statement and compliant procedure.

Use of RTD facilities policy
RTD owns property all across the metro-area so it's no wonder that people, organizations and businesses approach RTD on a daily basis to use our facilities for promotions, new business ventures, advertising, etc. Review our use of RTD facilities policy to learn about the activities RTD permits or prohibits at our facilities and how to acquire a use permit, vendor license, or lease.

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