Title VI Policy

RTD's Title VI Policy Statement
RTD is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subject to discrimination on the basis of race, color, religion, sex or gender, pregnancy, national origin, ethnicity, age, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or any other characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended.

Toward that end, every department, division, and employee of RTD is responsible for carrying out RTD’s commitment to non-discrimination, including the requirements of Title VI. This includes the following:

• To ensure that the level and quality of transportation services are provided to all;
• To identify and address, as appropriate the human health, social, economic and environmental effects of RTD’s programs and activities on all populations;
• To promote full and fair participation in transportation decision making;
• To ensure meaningful access to RTD’s programs and activities by persons with limited English proficiency.

RTD's Title VI Complaint Procedure
Any person who believes that he or she has been excluded from participation in or denied the benefits of RTD’s programs, activities or services due to discrimination may file a complaint with RTD within 180 days from the date of the alleged discrimination. To file a complaint, either call 303.299.6000 or fill out the Title VI Complaint Form (PDF) and fax it to 303.299.2061. You can also mail the form to: RTD, Attn: Title VI Coordination, 1600 Blake Street BLK-31, Denver, Colorado 80202.

Once a complaint is filed, RTD will record the complaint in its database and assign an investigator. There are no strict guidelines for investigating a complaint. The investigator may interview any individuals named as witnesses and any other individuals who may have information. The investigator may review relevant documentation. Failure of the complainant to respond to requests for information from the investigator may result in closure of the complaint.

Although RTD strives to promptly resolve complaints, this process will differ depending on the complexity of the complaint, the individuals involved, and other factors. The complainant will receive a final written response to the complaint, which shall be approved by the RTD Civil Rights Division.

Contact RTD's Civil Rights Division
The Civil Rights Division is responsible for providing leadership, direction and policy to ensure compliance with Title VI. For additional information on RTD’s non-discrimination obligations, please call 303.299.2111.

Title VI Complaint to the U.S. Department of Transportation
Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin may submit a complaint to the U.S. Department of Transportation:

Federal Transit Administration’s Office of Civil Rights

Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR1200
New Jersey Ave., SE Washington, DC 20590

Further information, including the complaint form, is available at fta.dot.gov.