RTD is conducting a fare study
The study will evaluate the current fare policies, including how fares are calculated based on distance, zones, and class of service such as Regional, Express, and Local/Limited. We will also look at cash, tickets, passes, and other fare media.
During the first phase of the study, we asked for input from employees, stakeholders and the general public on our existing fare structure. The agency also performed a separate market research effort with focus groups composed of bus operators, fare inspectors, RTD customer panels, and local government and transportation management associations and other stakeholders.
We provided the public with opportunities to submit feedback through multiple communication channels, including a web-based form, by telephone, and six public meetings held across the district’s service area.
We have received hundreds of comments
Here are the results of the first public outreach effort:
- More than 350 people submitted feedback via the RTD website.
- Eight people left telephone messages.
- 150 people attended public meetings held in Aurora, Commerce City, Denver, Lakewood, Longmont and Westminster.
- 30 people provided written feedback through comment cards.
- 40 representatives of community-based organizations attended public meetings.
Common challenges faced by RTD riders include:
- Fare media and related technology
- Light rail zone confusion
- Pass and discount programs
- Bus and rail connections
- Public awareness and education
- Peer reviews
PowerPoint presented to the RTD Board of Directors provides information on what was heard during the stakeholder outreach.
What are the next steps?
Our short-term goal is to use the summary of public feedback and work with consultant CH2M Hill to develop and evaluate alternative fare structures, and to submit a recommendation to the RTD Board of Directors by early 2015. The agency’s target date for the implementation of a new fare structure is early 2016 in advance of the opening of a number of new transit lines.
RTD expects to initiate a second public comment period in early December, which will give the public further opportunities to provide feedback about fare structure alternatives.
RTD Fare Study Presentation
We want to know what challenges our riders and the general public face in trying to understand current RTD fare policies. This is your chance to tell us what aspects of our fare structure – zones, Local, Limited, Regional, Express, SkyRide – and our fare media – smart cards, passes, cash, transfers, ticket vending machines – you like or you think need to improve.
In this PowerPoint, you will learn about:
- RTD’s existing fare structure and policies for buses, light rail trains and Access-a-Ride service.
- RTD’s upcoming rapid expansion and the need for a new fare structure.
- RTD’s fare payment options.
- RTD’s reduced fare program for nonprofits.
- How our transit agency plans to conduct its fare study over the coming months.
- RTD’s timeline for completing the fare structure study.
- RTD’s plans for implementation of a new fare structure.