Job Site Help

Get help with the online application process

Frequently asked questions

Microsoft Internet Explorer, Firefox and Safari are the recommended browsers and settings for RTD’s Job Site, iRecruitment.

Microsoft Internet Explorer for Windows users

  • Browser: Microsoft Internet Explorer 8
    Operating Systems: Windows XP, Windows Vista and Windows 7
    Internet Explorer 8 is certified as a client browser on Windows XP Service Pack 2 and 3, Windows Vista Service Pack 1 and 2 and Windows 7.
  • Browser: Microsoft Internet Explorer 7
    Operating System: Windows XP
    Internet Explorer 7 is certified as a client browser on Windows XP Service Pack 2 and 3.
  • Browser: Microsoft Internet Explorer 7
    Operating System: Windows Vista
    Internet Explorer 7 is certified as a client browser on Windows Vista Service Pack 1 and 2.

Recommended Internet Explorer browser settings

  • Security zones
    Microsoft Internet Explorer offers four different security zones to run your application through. The zone is used is dependent on how you are accessing your site (Internet or Local Intranet) and set up within the zones themselves (Trusted sites & Restricted sites). Each zone has its own default security level that may need to be adjusted when accessing RTD iRecruitment through them. The defaults are as follows:
    1. Select:
      1. Tools
      2. Internet Options
      3. Security tab
      4. Trusted Sites icon
    2. Set the "Security Level for this Zone" to medium if it is not set already.
    3. Select:
      1. Tools
      2. Internet Options
      3. Security tab
      4. Trusted Sites icon
      5. Sites button
    4. In the "Add this Web site to the zone" field, enter the URL and click the "Add" button. Alternatively you can simply add the domain name preceded by '*', so that all sites under that domain go through this zone ( i.e. *.RTD-Denver.com).
    5. It is recommended that RTD iRecruitment is run through the 'Trusted Sites' zone with a 'Medium' Security Setting.


  • View current information
    When using RTD iRecruitment it is important to ensure that the most current data is viewed. You may check if the page has been updated since your last visit by manually refreshing the page. However, it is desirable for this to be done automatically through Internet Explorer. Internet Explorer 7 and 8 users can follow these easy steps to set up automatic refreshing:
    1. Select:
      1. Tools
      2. Internet Options
      3. General tab
      4. Browsing History
      5. Settings button
    2. Select "Every time I visit the webpage". With this option set, Internet Explorer will check if the page has changed since it was last viewed.

  • Edit pop-up blocker settings
    Make sure that you have turned off the pop-up blocker settings on your internet browser. Follow these steps in Internet Explorer:
    1. Select:
      1. Tools
      2. Pop-Up Blocker
    2. Turn settings to "Off."

Firefox for Windows users

  • Browser: Firefox 3.5 and Firefox 3.6
  • Operating System: Windows 7
  • Firefox 3.5 and Firefox 3.6 are certified as client browser on Windows 7.

  • Browser: Firefox 3.0, Firefox 3.5 and Firefox 3.6
  • Operating Systems: Windows XP and Windows Vista
  • Firefox 3.0, Firefox 3.5 and Firefox 3.6 are certified as client browsers on Windows XP Service Pack 2, XP Service Pack 3 and Windows Vista, Service Pack 1 & 2.

Safari for Mac users

Safari 2.0.4 (or higher) and Safari 1.3.2 (or higher)

Recommended Safari Browser Settings

Follow these steps in Safari:
  1. From the Safari Menu, go to:
    1. Preferences
    2. Security
    3. Web Content
  2. Select "Enable Plug- ins", "Enable Java" and "Enable JavaScript". Do not select "Block Pop-Up Windows". Selecting this will cause RTD iRecruitment not to open.
  3. From the Safari Menu, go to:
    1. Preferences
    2. Advanced
  4. Select "Press tab to highlight each item on a webpage".

Microsoft Internet Explorer, Firefox and Safari are the recommended browsers for RTD’s iRecruitment site. See recommended browsers for RTD's online Job Site, iRecruitment above for more information.

Sometimes the combination of internet browser and operating systems are not compatible with our iRecruitment system.

If you are still experiencing issues, you may want to change your System Preferences (in your desktop's dock):

  1. Select:
    1. Displays
    2. Resolutions
    3. select 1024 x 768 or higher (recommended), or 800 x 600 (minimum)
  2. Select:
    1. Displays
    2. Colors
    3. select Millions
  3. In Dock:
    1. select Automatically hide and show the Dock (for users with limited screen area)

Inform RTD of the error you are receiving by emailing jobs@rtd-denver.com. If possible, submit a screen shot (ctrl key + Print Screen key, then paste into body of email) or send us a word for word transcript of the error message. You should include information on the internet browser (including version) and operating system you are using. We will contact you as soon as we have a solution.

If you have forgotten your password, simply click on the "reset password" button on the initial login screen. The RTD system will e-mail you a new password within ten minutes. Be sure to follow the steps below when entering your new password.

The problem may be that you are cutting and pasting the new password. Make sure to type each character and the system should accept the new password. Additionally, these are the rules you should follow regarding passwords in our iRecruitment system.

RTD Password Rules:

  • Your password will expire every six months.
  • After five login failures, your account will be locked until the system administrator resets your password.
  • Password length is at least seven characters.
  • A password must contain at least one letter and at least one number.
  • A password cannot contain repeating characters.
  • A password cannot contain the user's name.
  • A password cannot be reused for 1000 days.

Log into your RTD iRecruitment account and then follow these steps:

  1. In the top left corner of the screen, locate the solid blue line with the “General” or “My Account” links
  2. Click on the “My Account” link.
  3. Click on the “Personal Information” link.
  4. Scroll down to the documents section and click on the delete icon next to the document that needs revision.
  5. In the same section, click on the button to "Add another resume/document."
  6. Follow the system steps to upload the revised document.

Documents with the .docx extension cannot be previewed by clicking on the preview icon. In order to preview the .docx documents, click on the "File name" link and you will be able to see the uploaded document.

If you are having problems uploading your resume or receiving messages that your resume cannot be previewed by RTD managers, please save your resume in one of the following file formats: PDF, .doc, .rtf or .txt and upload again with a different file format. Only one resume may be saved in the resume section. Use the Add Another Resume/Document button on the My Personal Information page to submit other documents (cover letter, certificates, etc.).

The informational links are only available on the homepage. You can access them before logging in to create/modify your profile. Once you have logged into your account, you must log out and then return to the homepage to view the links.

Additional questions or concerns may be submitted to jobs@rtd-denver.com.

Please do not send an email to jobs@rtd-denver.com regarding the status of your application. Questions concerning the status of your application will not be answered; you will be contacted by the RTD Human Resources Department if your application is chosen for further consideration.