General Rules for Use
Each passenger using a MyRide™ card within the Regional Transportation District (RTD) system must have his or her own individual card.
When using a MyRide™ card to ride within the RTD system, cardholders must present their MyRide™ card if requested by an RTD transit employee, fare inspector, or police officer.
Cardholders must tap their MyRide™ card on the bus validator when boarding a bus. Cardholders who want to take a local trip (travel in up to 2 fare zones, except airport fare zone) on a regional bus or SkyRide bus must tell the operator to change the fare level before tapping the card.
Cardholders must ensure that the appropriate fare level is selected on the validator at rail platforms and tap the card before boarding a train. Failure to tap the MyRide™ card is considered fare evasion and is subject to prosecution according to RTD policy and Colorado State laws.
Cardholders must tap their MyRide™ card on every bus or rail boarding.
MyRide™ Card Balance
If a MyRide™ card has an insufficient balance to pay for the selected trip, the cardholder must pay the full cost of the fare through another payment method. No partial payments will be accepted.
Cardholders can load value to their MyRide™ card at RTD sales outlets. The maximum amount of value that can be stored on a card is $200. RTD may change this amount at any time.
RTD's master transaction record of the MyRide™ card value is the only record RTD shall accept to establish the remaining stored value on any given MyRide™ card. Adjustments and fare usage may not be reflected on the card balance and transaction record for up to 72 hours due to data processing time requirements.
Only eligible individuals may use a discounted MyRide™ card. The cardholder must be able to present proof of eligibility to the bus operator when boarding a bus, or to a fare inspector on rail vehicles. Unauthorized use of discounted fare programs is a form of fare evasion and will be prosecuted according to RTD policy and Colorado State laws.
Discount fares are available for all seniors 65+, individuals with disabilities, Medicare recipients, elementary, middle and high school students ages 6-19. Children 5 years of age or younger ride free with a fare-paying adult. Active duty members of the U.S. military ride for free on all RTD services. Proof of eligibility is required for all passengers using discounted fare products.
Registration and Replacement of Lost, Stolen, Damaged and Defective Cards
The balances of all cards issued as part of the MyRide™ Pilot Program are protected in the event that the card is lost, stolen, or damaged.
The lost, stolen, or physically damaged MyRide™ card will be deactivated, and the remaining balance on the card can be transferred from the lost/stolen/damaged card to a new card. Cardholders can transfer their balance at an RTD sales outlet.
If a MyRide™ card ceases to function and is determined by RTD to have no sign of physical damage, the card will be considered to be defective. Upon RTD's inspection of the non-functioning card and verification by RTD of the absence of physical damage, RTD will provide a replacement MyRide™ card free of charge at any RTD sales outlet.
The remaining balance for a lost, stolen, damaged, or defective card will be calculated as of the date and time the cardholder reported the issue.
RTD reserves the right to adjust the balance on a cardholder's MyRide card for stored value purchased with insufficient funds, or in the event of a technical or accounting error as determined by RTD.
Charges, Refunds and Deactivation
RTD reserves the right to charge for MyRide™ cards, including replacement cards, other than defective cards replaced by RTD.
If the card is not used for transit or reloaded for five years, the card will be deactivated, and the remaining balance shall be transferred to the State of Colorado according to the Colorado Unclaimed Property Act.
- If the Cardholder's express written and notarized consent has been obtained; and/or
- As otherwise required by law or ordered by a court of competent jurisdiction.
Care of Your Card
The MyRide™ card is impervious to moisture but it can be damaged and rendered inoperable by physical abuse. Do not bend, spindle, cut, drill, hole-punch, or otherwise mutilate the card.
MyRide™ cardholders must not alter or interfere with the graphics or data of the MyRide™ card and shall take all reasonable measures and care to ensure that the graphics and MyRide™ card data are not interfered or tampered with.
Additional Terms and Conditions
MyRide™ and associated designs and logos are trademarks of RTD and may not be used for commercial purposes without RTD's express written authorization.
All fares, including promotional and discount fares, are subject to change, review, or withdrawal by RTD at any time.
No warranty is given as to the usability of a card that is purchased from any entity other than RTD or an authorized MyRide™ card retailer, and such card may not be replaced or have value transferred/added.
The cardholder releases RTD from all loss, damage, or injury whatsoever, known or unknown, arising out of or in any manner connected with the use or performance of the MyRide™ card. Neither RTD, its officers, employees, or agents will have any obligation or liability with respect to the cardholder's use or the performance of the MyRide™ card. The Cardholder's sole and exclusive remedy from the RTD will be the replacement of any defective card(s). The cardholder agrees to indemnify, protect, and hold harmless the RTD, its officers, employees, and its agents from any and all liability for any loss, damage, or injury to persons or property arising from or related to the MyRide™ card and/or the Terms and Conditions listed above.
Failure to comply with any of these terms and conditions may result in enforcement actions according to RTD policy and Colorado State laws.
RTD may amend these terms and conditions at any time. The amended terms and conditions will be posted on the RTD website www.rtd-denver.com and shall be effective upon such posting to that website.