As RTD gets our region moving again and prepares to resume fare collection, safety remains paramount

As the Regional Transportation District (RTD) gets our region moving again, the agency continues to implement a number of safety measures to protect employees and riders.

“Our employees are our most valued resource and protecting them and our customers has been our first priority during these extraordinary times,” said Chief Executive Officer and General Manager Paul J. Ballard. “There’s a growing body of research from around the world that indicates that people are not contracting COVID-19 by riding transit. If we all hold ourselves accountable and follow the safety protocols we’ve become accustomed to, we can be partners in safety.”

RTD has implemented a variety of safety measures to instill confidence in employees and passengers, and will start a new effort by making face coverings available to riders on buses as supplies last. RTD’s safety protocols thus far include:

  • Cleaning and sanitizing buses and trains daily.
  • Requiring operators and riders to wear masks.
  • Providing operators an ample supply of PPE, including face coverings, gloves, hand sanitizer, and face shields.
  • Producing and starting to install operator barriers in-house, saving the agency a substantial amount of money versus having a third-party vendor produce and install them.
  • Promoting social distancing on the system and staging buses in areas along our more popular bus routes to accommodate capacity limits.
  • Reminding passengers safety is everyone’s responsibility and riders should use good judgment when using the system.

RTD recently resumed MallRide service and will begin collecting fares and reinstituting front-door boarding on July 1, all in an effort to transition into a new normal and help the agency address its financial impacts from COVID. Riders are encouraged to use mobile tickets through the Mobile Tickets app, the Uber app and the Transit app. These contactless payment options can help with safety by lessening contact with the farebox on buses and at the ticket vending machines.

RTD outlines how it has been preparing for recovery in the agency’s “Let’s Get Our Region Moving Again” video available here or by visiting our Let’s Get Our Region Moving Again education page.

To welcome the public back on board, RTD staff and Board members continue to greet riders by handing out hand sanitizer and face coverings at various stations. For locations and times visit,