RTD to hold public meetings to share fare structure alternatives, gather customer input

RTD will host two customer and community meetings this month to share two fare structure alternatives under consideration as part of its ongoing systemwide fare study and equity analysis.

At the virtual meetings, RTD will also share information about possible new or modified programs and policies, including increasing access to the LiVE program, simplifying EcoPass pricing and improving other fare products. The meetings, in English and Spanish, will provide customers and community members the opportunity to provide feedback on the fare structures and policies as part of a series of engagement activities taking place in the third phase of the fare study. The input received will help RTD in refining the fare structure alternatives into a final fare structure recommendation.

Community members can learn about the alternatives on a new website dedicated to the fare structure alternatives and by attending a virtual customer and community meeting, taking place at the following dates and times:

  • Thursday, Oct. 20, at 6 p.m. (English)
  • Thursday, Oct. 27, at 6 p.m. (Spanish)

Customers and community members are required to pre-register for the meetings and can do so by clicking on the links above.

In addition to providing feedback in the virtual meetings, customers and community members are also invited to share input on their preferred fare structure alternative and features of the alternatives in a survey, available in English and in Spanish through Sunday, Nov. 6.

Local community partners will conduct focus groups throughout November to gather additional customer and community perspectives. Additional stakeholders, including employers, nonprofits and affordable housing developments, will also provide input through focus groups, feedback panels and a community-based organization survey. As part of its commitment to equity, RTD is actively engaging with historically underrepresented populations through partnerships with community-based organizations and welcomes participation from community members across the region.

“RTD is creating a new fare structure that will be simpler to understand, more affordable and more equitable without reducing current service levels – and a robust level of public input is critical for us to get this right,” General Manager and CEO Debra A. Johnson said. “That is why we are encouraging as many customers and community members as possible to participate, and why we are taking steps to ensure that customers with diverse backgrounds, identities and geographies have opportunities to share their perspectives, as well as the impacts these alternatives and programs will have on them.”

Feedback gathered from this phase will inform the development of final fare structure recommendations. A public comment and hearing process to collect public comment on the final recommendations will take place in early 2023. More information about the current fare study can be found at rtd-denver.com/farestudy.