Each month, we highlight a bus or train operator for their exceptional customer service. This month, we would like to feature Access-a-Ride driver Rashida Way-Smith.
On December 21, Rashida, who works for RTD contractor MV Transportation, was transporting two passengers when cars abruptly stopped in front of her. She then discovered a toddler walking across Parker Road.
Her motherly instinct kicked in. Rashida immediately parked the vehicle, made other drivers aware she was crossing the road and rescued the child. She secured the toddler on the bus, ensured he was safe and uninjured, and called dispatch. Her passengers lauded her for saving the child’s life.
After her heroic deed, we wanted to know more about Rashida, and she agreed to answer a few of our questions.
- How long have you driven for RTD contractor, MV Transportation, and have you always been a bus driver?
- It will be three years in August. I was a bus para for Denver Public Schools previously. A friend recommended the position to me.
- What do you like best about your job?
- I love helping people. I also get to meet people and have learned a lot about Colorado in the process. It’s different every day and I get to help people—I’m where I am meant to be.
- If you could listen to music while working, what type?
- I listen to all kinds, but I’d have to go with country. I love the messages in the songs because they are about love and appreciating life.
- If you could deck out your bus, what style?
- I would do something bluesy, or like a rock band mixed with a hippie style.
- If you could change your uniform color, what color?
- I would make them pink. Definitely pink.
- What type of service would you drive if given the choice and/or favorite service to drive or operate?
- What I’m doing right now. I love where I’m at. God placed me here for a reason.
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