Each month we highlight operators and other employees for their exceptional customer service. This month we recognize Josephina Olivas, known as Ms. JoJo to her passengers, for quickly helping a passenger with a medical emergency.
“I would love to commend an unsung hero (in my eyes) who I believe may have well saved a passenger's life. On this trip, a man whom I had noticed on his phone earlier during the ride suddenly collapsed.
I didn’t quite notice at first what was going on, but then another passenger said the man was having a seizure. The man had collapsed in the middle of the aisle on his side. One of the passengers alerted the bus driver (whom I only know as "Ms. JoJo) who then promptly pulled the bus over to check on the gentleman.
I swear I will never forget that moment, for as she rushed to check on the man, I could literally see the utter COMPASSION in her face! And her reaction was so SWIFT & PROFESSIONAL! I wish I could have helped, yet as I left that bus to board another, I KNEW in my heart that he was in great hands. She is a saint, single mother, and A HUMBLE HERO.”
After receiving the commendation, we wanted to know more about Ms. JoJo, and she graciously agreed to answer a few of our questions.
- How long have you driven for RTD, and have you always been a bus driver?
- I celebrated my two-year anniversary in April. Before this, I was a paralegal and nurse aid. The connection with all of this is that I help people—helping people is my passion.
- What were you in a previous life?
- I was a leader, because I believe my purpose in life is to help people. I want to help people overcome their struggles.
- What do you like best about your job?
- I love all of the different personalities—that’s why I choose to drive the 15 that goes along East Colfax. I enjoy hearing their stories. The people on the 15 are so real and I’m really grateful for what I have.
- If you could listen to music while working, what type?
- Classical and Rhianna. I’d play Rhianna because she gets me in the groove but would switch to classical if we need calm on the bus.
- If you could deck out your bus, what style?
- Disco! Disco lights would be great.
- If you could change your uniform color, what color?
- Hot Pink!
- What type of service would you drive if given the choice and/or favorite service to drive or operate?
- I would stick with the 15. My passengers keep me sane and humble.