Josephina Olivas

Each month we highlight operators and other employees for their exceptional customer service. This month we recognize Josephina Olivas, known as Ms. JoJo to her passengers, for quickly helping a passenger with a medical emergency.

Josephina Olivas

From DaJon:
“I would love to commend an unsung hero (in my eyes) who I believe may have well saved a passenger's life. On this trip, a man whom I had noticed on his phone earlier during the ride suddenly collapsed.

I didn’t quite notice at first what was going on, but then another passenger said the man was having a seizure. The man had collapsed in the middle of the aisle on his side. One of the passengers alerted the bus driver (whom I only know as "Ms. JoJo) who then promptly pulled the bus over to check on the gentleman.

I swear I will never forget that moment, for as she rushed to check on the man, I could literally see the utter COMPASSION in her face! And her reaction was so SWIFT & PROFESSIONAL! I wish I could have helped, yet as I left that bus to board another, I KNEW in my heart that he was in great hands. She is a saint, single mother, and A HUMBLE HERO.”

After receiving the commendation, we wanted to know more about Ms. JoJo, and she graciously agreed to answer a few of our questions.

How long have you driven for RTD, and have you always been a bus driver?
I celebrated my two-year anniversary in April. Before this, I was a paralegal and nurse aid. The connection with all of this is that I help people—helping people is my passion.
What were you in a previous life?
I was a leader, because I believe my purpose in life is to help people. I want to help people overcome their struggles.
What do you like best about your job?
I love all of the different personalities—that’s why I choose to drive the 15 that goes along East Colfax. I enjoy hearing their stories. The people on the 15 are so real and I’m really grateful for what I have.
If you could listen to music while working, what type?
Classical and Rhianna. I’d play Rhianna because she gets me in the groove but would switch to classical if we need calm on the bus.
If you could deck out your bus, what style? 
Disco! Disco lights would be great.
If you could change your uniform color, what color? 
Hot Pink!
What type of service would you drive if given the choice and/or favorite service to drive or operate?
I would stick with the 15. My passengers keep me sane and humble.