Temporary Service Changes
Effective March 19: Access-a-Ride will suspend 5-day advanced booking allowing customers to book for next-day trips only. We will also be canceling standing orders; if you need to book a trip, please call our staff to book those trips still required. Both steps will reduce the demand for staff and allow us to continue to provide essential transportation for our customers. This change will remain in place until the Colorado Governor lifts the state of emergency declared on March 10th. Until then, please consider taking only essential trips, and continue to practice good hygiene as outlined on the CDC website.
Assessments Temporarily Canceled
Effective March 24: following Mayor Hancock's stay at home order, Access-a-Ride eligibility assessments will be canceled until the order is lifted, currently April 10, 2020. Customers expecting to participate in re-certification assessments will have their service extended 90 days from their scheduled assessment dates and at their current eligibility status. New applicants for service will be provided with presumptive eligibility until the time that they are able to come in for an assessment, which will be scheduled as soon as possible once the order is lifted. We thank all of our customers for their patience as we respond to this very unique situation, and we encourage everyone to safe and healthy while adhering to the guidelines in force at this time.
How You Qualify
To travel on Access‑a‑Ride, you must meet one of the following criteria:
- Be unable to get to and from a bus stop or on and off a lift-equipped bus by yourself
- Have a cognitive disability that prohibits your understanding of how to complete bus trips
As part of the certification process, you must complete a functional evaluation in person and provide a physician's statement to verify your disability. All applicants must qualify for certification under the guidelines established by the Americans with Disabilities Act of 1990. Once approved, you will receive a photo ID card, which you must show to the driver at each boarding.
How to apply for RTD ADA Paratransit Service:
- Contact RTD at 303-299-2960 to request an Application for ADA Paratransit Services in the mail, OR
- Download the Application for ADA Paratransit Services, save it to your computer, complete the application and then print. (Adobe reader is required for this, download a copy free here)
- Have the medical provider that can verify your disability complete the Medical Verification Form on page 6 of the Application for ADA Paratransit Services
- Once the Application for ADA Paratransit Services which includes the Medical Verification Form is completed, please mail it to:
1660 Blake St.
Denver, CO 80202
- Once your Application for ADA Paratransit Services has been reviewed, you will be contacted to schedule an appointment for eligibility assessment
Please note: Applications cannot be submitted online to protect the security of your medical information. If you need a reasonable modification to this process, please use the Reasonable Modification Request Form.
You can schedule a trip within Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties in Colorado, as long as your starting point and destination are within 3/4 mile of RTD's Local fixed-route transit system. Some restrictions apply.
Access‑a‑Ride is available during the same days and hours as our Local bus service. We offer curbside and door-to-door service with driver assistance if requested, as well as subscriptions for passengers who make regular trips to the same destination.
Once you've been approved and receive your Access-a-Ride card, use our convenient reservation system to book your travel at least 1 day and up to 3 days in advance, as trips are pre-scheduled.
Access-a-Ride service lookup
Access-a-Ride service is available to and from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Multiple addresses were found
Please select the correct address below:
Service Availability Lookup Restrictions
Please note that the information being provided pertaining to Access-a-Ride service availability is approximate and is for informational purposes only. Service availability disputes should be brought to the attention of the RTD Paratransit Department. RTD reserves the right to make all final service availability decisions based on the most up-to-date information available. Also please be aware that this information does not indicate a determination of ADA paratransit eligibility.
Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride fares can be paid in cash or with Six-Ride Tickets ONLY. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD Sales Outlet, participating King Soopers and Safeway stores, or online.
Local 6-Ride Ticket Book
An aide who accompanies a disabled passenger rides free. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and train service.
Interactive Voice Response Scheduling
RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations.
Exchanging Expired Tickets
The 2019 ticket exchange period has ended on January 31, 2020.
Call 303-447-2848 for more information about Easy Rider, a free one-on-one travel training program available in Boulder.
Sign up for email updates
Sign up for Access-A-Ride email updates
There are no refunds for purchases of any fare products. Fare media may carry an end-of-year expiration date; if so, they may be eligible for credit towards a new ticket book during a limited period under RTD ticket exchange policies.
Interactive Voice Response Scheduling
RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations. The following information is being provided for information only and is not intended as a comprehensive explanation of each feature.
Inbound Calls (Calls from RTD)
- Passengers may use IVR to check the status of same-day trips
- Passengers may check about trips scheduled for future dates
- Passengers may cancel trips up to 2 hours prior to the pickup window
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
Outbound Calls (Calls from RTD)
- The night before, passengers will receive a call to remind them about their next day trip(s)
- On the day of service, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 minutes
- System-wide emergency notification calls, e.g. weather impacting service
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- Calls to Dispatch inquiring the status of a same-day trip will be automated
Learning the IVR system
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition and is easily interrupted with background noise, so please speak clearly.
Customer Information Updates
The call center will be responsible for managing requests for IVR password resets and updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords and all updates will be reset within 24 to 48 hours.
Passengers will be able to schedule Access-a-Cab trips, using the IVR system, at any time up to 23 hours in advance, limited to four trips per day. If a passenger is having an issue scheduling a trip between 6:00 a.m. and 9:00 p.m., they will have the option of transferring to a reservation agent. If a passenger is having an issue scheduling a trip between 9:00 p.m. and 6:00 a.m., calls will go to Dispatch. The Dispatch team will manage any issues and help book trips during those times.
RTD continues to make improvements to its services and hopes that your IVR experience is positive. If you have any questions or concerns, please contact Customer Care at 303-299-6000.
RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.