What is Access-a-Ride?
Access-a-Ride is RTD’s ADA complementary paratransit service. It is a shared-ride service intended for those who cannot use regular fixed-route bus/light rail service due to a disability.
More detailed information about Access-a-Ride can be found in the Customer Guide.
How do I qualify for Access-a-Ride?
To travel on Access‑a‑Ride, you must meet one of the following criteria set forth by the Americans with Disabilities Act of 1990 (Section 37.123 (3)):
- Be unable to get to and from a bus stop or on and off a lift-equipped fixed-route bus by yourself.
- Have a disability that prohibits you from completing fixed-route bus independently.
All RTD vehicles are 100% accessible.
How do I apply for Access-a-Ride?
There are 4 components to the Access-a-Ride application:
- A written application or by contacting our office at 303-299-2960.
- A medical verification form to be completed by the licensed professional most knowledgeable about your condition.
- An In-person Interview.
- A Transportation Assessment.
The completed application may be faxed to 303-299-2169 or mailed to:
1660 Blake St.
Denver, CO 80202
What does it cost to ride Access-a-Ride?
Access-a-Ride fares are collected as you board the vehicle. They may be paid using cash (exact fare, no change is provided) or Access-a-Ride tickets, which are available at RTD ticket outlets, participating King Soopers and Safeway stores.
Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride fares can be paid in cash or with Six-Ride Tickets ONLY. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD Sales Outlet, participating King Soopers and Safeway stores, or online.
There are no refunds for purchases of any fare products. Fare media may carry an end-of-year expiration date; if so, they may be eligible for credit towards a new ticket book during a limited period under RTD ticket exchange policies.
Local 6-Ride Ticket Book
How do I know if I live in the Access-a-Ride Service area?
Access‑a‑Ride is available during the same days and hours as our Local bus service. We offer curbside and door-to-door service, as well as subscriptions for passengers who make regular trips to the same destination.
You can schedule a trip within Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties in Colorado, as long as your starting point and destination are within 3/4 mile of RTD's Local fixed-route transit system.
Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Access-a-Ride service lookup
Access-a-Ride service is available to and from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
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Service Availability Lookup Restrictions
Please note that the information being provided pertaining to Access-a-Ride service availability is approximate and is for informational purposes only. Service availability disputes should be brought to the attention of the RTD Paratransit Department. RTD reserves the right to make all final service availability decisions based on the most up-to-date information available. Also please be aware that this information does not indicate a determination of ADA paratransit eligibility.
An aide who accompanies a disabled passenger rides free. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and train service.
Interactive Voice Response Scheduling
RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations.
APAC meetings are held on the second Tuesday of every other month. Meetings take place at 1560 Broadway, in the 19th floor conference room, from 10 am – 12 pm.
- September 8, 2020
- November 10, 2020
Due to COVID-19, APAC meetings are now being conducted over the phone. In order to access these meetings, please call 712-770-4010. The access number is 544126#.
- Learn About Upgrades to Service and Scheduling/mapping Software
- See Paratransit Contractors
- Call 303-447-2848 for more information about Easy Rider, a free one-on-one travel training program available in Boulder.
Sign up for email updates
Sign up for Access-A-Ride email updates
Sign up for the Access-A-Read newsletter
What If I Need a Reasonable Modification?
RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.
Interactive Voice Response Scheduling
RTD utilizes an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations. The following information is being provided for information only and is not intended as a comprehensive explanation of each feature.
Inbound Calls (Calls from RTD)
- Passengers may use IVR to check the status of same-day trips
- Passengers may check about trips scheduled for future dates
- Passengers may cancel trips up to 2 hours prior to the pickup window
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
Outbound Calls (Calls from RTD)
- The night before, passengers will receive a call to remind them about their next day trip(s)
- On the day of service, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 minutes
- System-wide emergency notification calls, e.g. weather impacting service
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- Calls to Dispatch inquiring the status of a same-day trip will be automated
Learning the IVR system
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition and is easily interrupted with background noise, so please speak clearly.
Customer Information Updates
The call center will be responsible for managing requests for IVR password resets and updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords and all updates will be reset within 24 to 48 hours.
Passengers will be able to schedule Access-a-Cab trips, using the IVR system, at any time up to 23 hours in advance, limited to four trips per day. If a passenger is having an issue scheduling a trip between 6:00 a.m. and 9:00 p.m., they will have the option of transferring to a reservation agent. If a passenger is having an issue scheduling a trip between 9:00 p.m. and 6:00 a.m., calls will go to Dispatch. The Dispatch team will manage any issues and help book trips during those times.
RTD continues to make improvements to its services and hopes that your IVR experience is positive. If you have any questions or concerns, please contact Customer Care at 303-299-6000.