Service Notice
- Fare collection is suspended on all services due to COVID-19. As a reminder, please respect social distancing.
- RTD is requiring its drivers and passengers to wear a mask, or face covering, while traveling on Access-a-Ride for the safety of themselves and others.
- Access-a-Ride will suspend 5-day advanced booking allowing customers to book for next-day trips only. We will also be canceling standing orders; if you need to book a trip, please call our staff to book those trips still required. Both steps will reduce the demand for staff and allow us to continue to provide essential transportation for our customers. This change will remain in place until the Colorado Governor lifts the state of emergency declared on March 10th. Until then, please consider taking only essential trips, and continue to practice good hygiene as outlined on the CDC website.
- The Colorado Department of Health and Environment recommends that anyone experiencing symptoms of COVID-19 should stay home and avoid using public transportation. Therefore, if you have been diagnosed with COVID-19 or are experiencing symptoms associated with the virus, Access-a-Ride will not be able to provide you with transportation.
Eligibility Assessments Scheduled to Resume
In anticipation of expiration of the stay at home orders, Access-a-Ride eligibility assessments are tentatively scheduled to resume on May 11. If you have been given presumptive eligibility, you must complete your assessment prior to the expiration date that was outlined in the letter, or you may be asked to resubmit your application. Customers who have mailed in an application may contact the scheduling coordinator at 303-292-6560, extension 4 to set up an appointment. Schedules are staggered to allow for increased social distancing and masks will be worn in the office by staff; customers should follow the most current orders regarding mask wear. Customers whose applications are received after May 1st will be contacted to schedule an appointment for an assessment.
Food Delivery- What if I need to buy groceries?
Effective March 30: You may still book trips for essential purposes, including to purchase groceries. You must call one day in advance to schedule these trips. We will offer grocery pickup to your home from the following locations:
· King Soopers· Safeway · Community Ministry Southwest food bank · Senior Hub Senior Solutions · Adams County Food Bank
· The Action Center · Immaculate Heart of Mary · Growing Home · Moore Life Center · Community Food Share · Metro Caring
Please note: King Soopers and Safeway do not accept EBT or WIC cards as payment for on line food orders.
Food banks and grocers will be added as they become available. If you are a vendor interested in participating with RTD, you may contact 303-299-6000.
Customers interested in having food delivered to them by Access-a-Ride must either call their food bank directly, or visit the Grocery Store website online in order to set up an account and place an order. Once the order has been placed, you will be given a scheduled pickup date/time from your grocer or food bank. You will then need to call Access-a-Ride reservations at 303-292-6560 and book a trip to pick up the groceries on that date and time. Keep in mind that King Soopers and Safeway will not process food orders over the telephone. Please note:
- This is a premium service during the COVID-19 state of emergency. This is to provide you a food delivery option which does not require you to ride. The service is for Access-a-Ride customers only, and does not require you to pay a fare;
- You must provide our reservations staff with the address of your grocer or food bank;
- You must provide us the scheduled date and pickup time;
- Our drivers cannot step inside your home. If your front door is not visible from the curb, please provide your contact phone number so that we can call you when the driver has arrived;
- Please do not order frozen food. Deliveries will be similar to passenger transit, and orders may be onboard for over an hour;
- Please note the scheduled time provided to you when your grocery delivery is scheduled. We cannot leave groceries on the front door of an unattended address.
How You Qualify
To travel on Access‑a‑Ride, you must meet one of the following criteria:
- Be unable to get to and from a bus stop or on and off a lift-equipped bus by yourself
- Have a cognitive disability that prohibits your understanding of how to complete bus trips
As part of the certification process, you must complete a functional evaluation in person and provide a physician's statement to verify your disability. All applicants must qualify for certification under the guidelines established by the Americans with Disabilities Act of 1990. Once approved, you will receive a photo ID card, which you must show to the driver at each boarding.
How to apply for RTD ADA Paratransit Service:
- Contact RTD at 303-299-2960 to request an Application for ADA Paratransit Services in the mail, OR
- Download the Application for ADA Paratransit Services, save it to your computer, complete the application and then print. (Adobe reader is required for this, download a copy free here)
- Have the medical provider that can verify your disability complete the Medical Verification Form on page 6 of the Application for ADA Paratransit Services
- Once the Application for ADA Paratransit Services which includes the Medical Verification Form is completed, please mail it to:
RTD
c/o Access-a-Ride
1660 Blake St.
Denver, CO 80202 - Once your Application for ADA Paratransit Services has been reviewed, you will be contacted to schedule an appointment for eligibility assessment
Please note: Applications cannot be submitted online to protect the security of your medical information. If you need a reasonable modification to this process, please use the Reasonable Modification Request Form.
Available Service
You can schedule a trip within Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties in Colorado, as long as your starting point and destination are within 3/4 mile of RTD's Local fixed-route transit system. Some restrictions apply.
Access‑a‑Ride is available during the same days and hours as our Local bus service. We offer curbside and door-to-door service with driver assistance if requested, as well as subscriptions for passengers who make regular trips to the same destination.
Once you've been approved and receive your Access-a-Ride card, use our convenient reservation system to book your travel at least 1 day and up to 3 days in advance, as trips are pre-scheduled.
Access-a-Ride service lookup
Access-a-Ride service is available to and from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
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2019 Fares
Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride fares can be paid in cash or with Six-Ride Tickets ONLY. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD Sales Outlet, participating King Soopers and Safeway stores, or online.
Local
Regional
Airport
Local 6-Ride Ticket Book
An aide who accompanies a disabled passenger rides free. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and train service.
Interactive Voice Response Scheduling
RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations.
Apply Today
Contact Us
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303-202-9143
Replace a Lost Access‑a‑Ride Card
Exchanging Expired Tickets
The 2019 ticket exchange period has ended on January 31, 2020.
Learn More
Call 303-447-2848 for more information about Easy Rider, a free one-on-one travel training program available in Boulder.
Sign up for email updates
Sign up for Access-A-Ride email updates
No Refunds
There are no refunds for purchases of any fare products. Fare media may carry an end-of-year expiration date; if so, they may be eligible for credit towards a new ticket book during a limited period under RTD ticket exchange policies.
Interactive Voice Response Scheduling
RTD is implementing an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations. The following information is being provided for information only and is not intended as a comprehensive explanation of each feature.
Inbound Calls (Calls from RTD)
Access-a-Ride
- Passengers may use IVR to check the status of same-day trips
- Passengers may check about trips scheduled for future dates
- Passengers may cancel trips up to 2 hours prior to the pickup window
Access-a-Cab
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
Outbound Calls (Calls from RTD)
Access-a-Ride Only
- The night before, passengers will receive a call to remind them about their next day trip(s)
- On the day of service, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 minutes
- System-wide emergency notification calls, e.g. weather impacting service
Benefits
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- Calls to Dispatch inquiring the status of a same-day trip will be automated
Learning the IVR system
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition and is easily interrupted with background noise, so please speak clearly.
Customer Information Updates
The call center will be responsible for managing requests for IVR password resets and updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords and all updates will be reset within 24 to 48 hours.
Access-a-Cab
Passengers will be able to schedule Access-a-Cab trips, using the IVR system, at any time up to 23 hours in advance, limited to four trips per day. If a passenger is having an issue scheduling a trip between 6:00 a.m. and 9:00 p.m., they will have the option of transferring to a reservation agent. If a passenger is having an issue scheduling a trip between 9:00 p.m. and 6:00 a.m., calls will go to Dispatch. The Dispatch team will manage any issues and help book trips during those times.
RTD continues to make improvements to its services and hopes that your IVR experience is positive. If you have any questions or concerns, please contact Customer Care at 303-299-6000.
Reasonable Modification
RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.