CAPITOL PROGRAM Tactics

    Tactic Name

Description

Success Outcome 1

Success Outcome 2

Infrastructure Maintenance

Develop, expand and implement inspection and repair protocols for parking structures, bridges, park and rides and stations across the district

Community Value

Customer Excellence

Community Requests

Develop a tracking mechanism for outside requests such as community requests, adjacent property, real property requests, etc.

Community Value

Customer Excellence

Impacts to RTD Utility Infrastructure

Reduce the number of utility impacts to RTD through the Underground Notification Center of Colorado, thereby reducing the impact to operations

Community Value

Customer Excellence

Energy Usage within RTD’s Operating Facilities

Install a tracking system for energy consumption within the facilities and implement procedures and modifications to equipment and building automation system to reduce the consumption of power within the operating facilities

Community Value

Employee Ownership

Customer Complaints

Create a tracking system to track the number of facility cleanliness complaints received

Customer Excellence

 

Delay to Pull Out due to Facilities Issues

Increase the number of inspections as needed for doors, fuel systems, and power charging systems to minimize the disruption of pull outs

Customer Excellence

 

Fixed Facilities Preventive Maintenance (PM)

Utilize the PM program for preventive maintenance of facilities and to assist in completing the desired percentage of inspections

Employee Ownership

 

Maintaining Driver Relief Kiosks

Set up tracking systems for the entire agency to measure number of complaints as compared to maintenance/cleaning frequencies and response time to address the reported complaints

Employee Ownership

 

Facility Environmental Management/Employee Workspace

Operate robust Building Automation System (BAS) to track subcomponents and intercept failures before they happen

Employee Ownership

 

Maintenance and Project Delivery

Implement tracking systems to manage internal and external expectations of infrastructure needs, which will require prioritization of workload, evaluation of staffing, and potential prioritization of expenditures

Financial Success

 

Utilities Budget Forecasting

Implement a system-wide invoice and expenses tracking system to determine trends and predict future budgets

Financial Success