Operations Tactics

    Tactic Name

Description

Success Outcome 1

Success Outcome 2

Data Collection, Analysis, and Distribution

Develop a process to simplify or eliminate unnecessary work-related tasks by utilizing insights from data to improve the efficiency of processes in RTD

Financial Success

Community Value

Policy Review/Updating

Evaluate processes for adhering to fiscal and financial policies.

Employee Ownership

Community Value

Performance Feedback System

Implement performance management systems to evaluate employee ownership and accountability

Employee Ownership

Customer Excellence

Driving Financial Performance

Implement new methods of objectively handling finances and to make data- driven decisions by formalizing processes

Financial Success

 

Route Coverage

Introduce re-planning of the routes to reduce frequency and service in low- performance areas

Customer Excellence

 

Community Value

Prioritization of Projects and Establishment of Deadlines

Limit unnecessary distractions by defining criteria for prioritization and implementing a system for workload management and deadline fulfillment across the organization

Employee Ownership

 

Customer Experience Strategy

Develop a customer experience strategy to focus on customer satisfaction and customer perception of RTD

Customer Excellence

 

Retention Strategy Development

Develop a plan to reduce employee attrition and to improve retention of high- performing employees

Employee Ownership

 

Employee Development Strategy

Create an agency communications system linking work to agency objectives

Employee Ownership

 

Communications System

Evaluate existing data-sharing processes and policies and refine the system to increase efficiency; data automation to identify whether or not a data request is valuable

Employee Ownership

 

New Hire Support

Develop a plan to support employees on their first year of hiring and mentoring for new employees (This also ensures that department staffing levels remain within 85% of
authorized budget levels)

Employee Ownership

 

Financial Efficiency in Delivery

Create a path towards financial efficiency in service delivery and partnerships through innovative ideas

Financial Success

 

Meetings that Matter

Implement a Meetings that Matter strategy to encourage an organizational culture focused on active and purposeful engagement in meetings

Employee Ownership

 

Metric Development

Create benchmark measurements regarding customer satisfaction as it relates to service delivery, safety, and cleanliness; create an internal standard for measures like on time performance

Employee Ownership

 

Route Management Program

Refine and expand the Route Management Program (RMP)

Customer Excellence

Community Value

Training Programs

Continue to develop and refine training programs for supervisors and managers

Employee Ownership

 

Supervisor Engagement Initiative

Improve visibility of operations leaders and management at operating divisions

Employee Ownership