Safety, Security and Asset Management Tactics

    Tactic Name

Description

Success Outcome 1

Success Outcome 2

Leadership Support of Safety Management System Implementation

Measure leadership support of safety management systems, system security plan, and asset management system implementation, by measuring leadership engagement/visits, coordination of activities, and adherence to management system processes and procedures

Community Value

 

Public Outreach for Safety

Public Safety and Outreach Program; have town hall meetings and continue with rail safety week programs and Operation Lifesaver; assess and implement peer recommendations and DUS Task Force recommendations to the extent practicable to include public safety and outreach program

Community Value

Community Value

Data Collection of Response Times and Deployment Models

Establish a Crime Data Analyst position to establish data regarding deployments and response times to better service the agency; measure security and Transit Police response times from Dispatch to arrival

Customer Excellence

Community Value

Delays Caused by Security and Safety Incidents

Create a report to track service delays due to safety and security incidents; investigate to determine cause and apply appropriate mitigation strategies

Customer Excellence

Community Value

Employee Feelings of Security

Implement paid fare zones, increase law enforcement, adding victim advocates, coordinate with peer law enforcement to engage with operators, create problem area task force; and aim to address the operator assault/threat/violence issues.

Employee Ownership

 

Community Value

Event Investigation, Corrective and Preventative Actions Implementation

Implement current policy and procedure for event notification, reporting and investigation. This will be done concurrently with software implementation for data capture and reporting.

Customer Excellence

Employee Ownership

Employee Safety Skills Training

Implement targeted/required safety training for employees through the Workday platform, utilizing selected safety training software program (to be procured) to provide basic safety, environmental, and emergency management skills

Employee Ownership

 

Financial Success

Leadership Safety Skills Training

Implement leadership safety training for management to include behavioral safety engagements, basic safety, environmental, and emergency management skills

Employee Ownership

 

Community Value

Management and Oversight of the AMS

Design, implement, maintain and continually improve a functioning, effective, adequately resourced management system for all physical assets, based on plan-do-check-act principles; ensure the asset management system is operational while gathering evidence to show it is functioning, subject to third party review and being continually improved

Community Value

 

Financial Success

Asset Management Plan Development/Adherence

Create and manage the asset management plan to provide a prioritized list of the agency's asset needs for annual budgeting and the mid-term financial plan

Customer Excellence

 

Financial Success

Variance Analysis - Budget Adherence

Hold monthly variance meetings where the entire department analyzes the monthly expenditure plan against monthly actuals and then discuss strategies to correct any anomalies

Financial Success

 

Safety Measurement

Implement a plan to measure safety of customers and employees and track it with a metric

Employee Ownership

Customer Excellence