CORA FAQs
How do I submit a request?
RTD is committed to transparency and to making its records available to the public for inspection as provided in the Colorado Open Records Act, §§ 24-72-201 to 206, C.R.S. (“CORA”)
To expedite the processing of your request, please include a detailed description of the requested record(s) (e.g., subject, name, date, time, bus route or rail line). Please also provide contact information (phone number or email address) to facilitate communications on your request.
Submit an Online Request
If you are a first-time user, please consider creating an account by clicking here. Having an account will allow you to track all requests in one place. If you prefer to proceed without creating an account, please maintain your Request Number and Security Key provided to you after submission to track your request.
Check Status/Download Records
To check the status of your request or download records produced in response to your request, please click the 'Track Status' box below and enter the Request Number and Security Key sent to you in a confirmation email.
Submit a Written Request
If you choose not to submit your request online, you may submit your request in writing via email to [email protected] or via mail to:
Regional Transportation District
ATTN: Information Governance and Management - CORA BLK-44
1660 Blake Street
Denver, CO 80202
CORA requests do not process inquiries or requests related to fare or parking fee refunds, lost items, or service complaints. For these types of requests, please contact RTD Customer Care.
How long will it take to receive a response?
RTD will make every effort to respond to your request within three business days, as required by section 24‐72‐203(3)(b), C.R.S. If it is determined that it will take longer than three days to provide records responsive to your request, RTD will request an extension under section 24-72-203, C.R.S., which allows an additional seven business days to respond.
RTD applies the following guidelines when calculating response due times.
- If a request is received after 5:00 p.m., it is considered received the next business day.
- In calculating the time to respond, the day the request is received is not counted.
- For requests that require payment of a fee, the timeframe for completion of the request is put on hold until payment is received.
Is there a fee?
There is no fee to submit an open records request.
As allowed under section 24-72-205(6), C.R.S., RTD charges a fee of $30 per hour after the first hour (the first hour is free) for staff time required to search, retrieve, and review the responsive records.
RTD will provide a cost estimate when more than one hour is needed to collect responsive records.
The requestor must approve the cost estimate and pay the invoice in full before RTD will begin work on fulfilling the records request and produce the records.
Payment can be made by credit card through the request or by check made out to Regional Transportation District and mailed to the following address. Please reference your request number on the check and/or include a copy of the invoice.
Regional Transportation District
ATTN: Information Manager - CORA BLK-44
1660 Blake Street
Denver, CO 80202
Staff Time: $30.00 per hour
(research, review, copying, assembly, monitoring of inspection)