We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. Our stations, stops, Park-n-Rides, and vehicles have accessible features to make getting to your destination easy. We offer customized travel training and provide special services and accommodations for those who can’t use our fixed route buses and trains.
We provide local bus transportation for people who cannot access our fixed route bus and rail systems due to a disability or disabling health condition. You must be a registered customer to use Access-a-Ride service.
The Free Travel Training Program is designed for older adults (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program. Participants can ride the fixed route and Call-n-Ride buses for free and their Access-a-Ride service will remain unchanged.
Individuals with disabilities are entitled to a discount fare on fixed route bus, Call-n-Ride, and rail service. If you are riding with a discounted pass or ticket, you must be able to present proof of eligibility every time you ride.
The following communication assistance is available for all public meetings conducted by RTD.
Please notify RTD of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 303.299.6216.
In addition, we provide a wide array of features that help individuals to participate in activities, access services, and contribute fully as vibrant members of the community.
Accessible Bus Vehicles
All RTD buses, including the Free MallRide, Free MetroRide, and rail vehicles are accessible for mobility aids, such as wheelchairs, electric scooters, segways, walkers, and crutches. Bus and rail operators are trained to assist passengers with disabilities boarding or exiting the vehicle.
The bus operator will clear the securement area and will attempt to board Individuals with a mobility aid prior to boarding others waiting at the bus stop to ensure access to the securement areas. If you use a wheelchair you may board the bus forward or backwards. If needed, ask the bus operator for assistance when boarding. Position your mobility aid in one of the designated securement areas so it does not block the aisle. Passengers using the lift or ramp may exit at any designated stop, unless the lift cannot be deployed or other conditions make the stop unsafe.
According to Federal Regulations regarding Accessibility, the design load of the lift or ramp shall be at least 600 pounds. However, the bus operator will attempt to board all passengers wishing to use the lift or ramp and contact dispatch if unable to do so.
Yes, but you have the option to be secured. It is not required that you secure your wheelchair. Bus operators are instructed to offer securement to all passengers using wheelchairs and have been trained to do so properly. Inform the operator if you have a particular way you would like your wheelchair secured.
No, but you must position your wheelchair in the securement area.
All RTD buses have been designed to meet the Federal Regulations regarding Accessibility. Each securement area is designed to secure one (1) individual who uses a wheelchair.
Bus operators will attempt to contact RTD dispatch by all methods available. The Dispatcher will provide the operator with information on how you will be accommodated and the operator will relay the information to you. In either situation, if the next bus is not due to arrive for more than 30 minutes, the bus operator will offer you a transfer, and arrange alternative transportation before leaving the stop.
All RTD buses have securement and priority seating areas that are designated, with signage, for persons with disabilities or passengers using mobility aids.
“Securement Area” or “Securement Areas” means one or both of the areas required on a fixed route bus for the purpose of securing a wheelchair.
“Priority Seating” means the first row of seating that is not the Securement Area or Securement Areas. At least one set of forward-facing seats shall be so designated as priority seating.
With more than 140 bus routes traveling from north to south, east to west and all points in-between, you can get where you're going fast and hassle-free on RTD fixed route services. Fixed route service is free of charge for all Access-a-Ride users and offers you more freedom and flexibility. Learning to ride RTD fixed route is easy and we can help with the transition.
RTD offers a Free Travel Training Program which is designed for seniors (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program. Participants can ride the fixed route and Call-n-Ride buses for free and their Access-a-Ride service will remain unchanged. To learn how to ride transit, please contact RTD Training at 303-299-4144 or TravelTraining@rtd-denver.com.
Accessible Light Rail Vehicles
Light Rail vehicles are wheelchair accessible. Ramps are located at each station. Wait at the top of the ramp for the train to stop and the operator will help you board and exit the train. Learn how to ride rail
Accessible Commuter Rail Vehicles
Commuter Rail vehicles are wheelchair accessible with level boardings at every door and mobility device seating areas on every vehicle.
Automatic Stop Announcements and Bus Stop Safety
To assist all customers, especially those with visual and auditory impairments, we have implemented an automated voice and display announcement system on buses across the district.
Yes, the Automatic stop announcements (ASA) system will announce stops along the route and popular transfer locations inside the bus, and broadcast route and final destination outside the bus when the door opens. If you have difficulty hearing or understanding the announcements, please notify the bus operator. Bus operators will call out transfer points and will notify visually impaired passengers of their stop upon request.
If there are issues with the accessibility or visibility at your bus stop contact RTD’s Customer Care by phone at 303-299-6000.
RTD has a snow removal crew that clears many of the busiest stops. However, with over 10,000 bus stops, it is difficult for RTD to clear every stop. RTD is responsible for snow removal in certain areas but not in others, so RTD collaborates with municipalities and businesses to ensure the responsible party is aware of their obligations to clear the stop. When encountering problems at your bus stop, please contact RTD’s Customer Care by phone at 303-299-6000.
Night Stop and Transit Watch
Safety is RTD’s number one priority. We offer several different safety programs including Night Stop, Transit Watch, and Partners in Safety.
Our Partners In Safety program is a collaborative effort between RTD employees, our passengers, and the general public to raise awareness of issues and actions that promote a safer environment around our vehicles.
If you see something say something. Transit Watch is an innovative program that trains RTD Transit Police and Security Officers in the latest law enforcement techniques and counter-terrorism measures. From increased patrols and electronic surveillance, to unannounced security sweeps of RTD vehicles and facilities, we take every precaution to ensure the security of our vehicles and passengers.
Download RTD’s Transit Watch app for a quick and easy way to communicate directly with RTD Transit Police about suspicious activity, problems pertaining to ride or station quality, or to receive updates, alerts, and safety information. Download the app now for iOS or Android.
RTD offers Night Stop service along all local RTD bus routes, except the downtown Denver area bordered by 11th Ave., Grant St., 23rd St., Speer Blvd., and I-25 due to the frequency of established stops as well as numerous police patrols. From 7:00 p.m. to 5:00 a.m., ask your bus operator to drop you off at any safe location along the route. Inform the operator that you would like a Night Stop, at least one block in advance.
The bus operator will determine a safe de-boarding location and ask that you exit through the front door of the bus.
RTD relies on our passengers and the general public to be aware of and alert to any suspicious or dangerous activity on RTD property. If you see something, say something. Always report suspicious behavior 24/7 to RTD’s Transit Watch, via phone at 303.299.2911, text at 303.434.9100 or e-mail at email@example.com. In extreme emergency situations always call 911.
Personal Attendants and Service Animals
Personal attendants, aides and trainers accompanying passengers who have a disability are permitted to ride for free. Service animals may accompany disabled passengers as well.
No. Please inform the operator after paying your fare that you are traveling with an aide.
According to Federal Regulations regarding Accessibility, “Service animal” means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Service animals may accompany a passenger with a disability. Please advise the bus operator if you need assistance finding a seat. The operator may deny boarding or request that you remove the animal if it becomes violent, disruptive, or poses a threat to other passengers.
For safety reasons, please keep service animals clear of the aisle, sitting on the floor or under the seat. Service animals are not allowed to sit on seats.
Respirators and Portable Oxygen
You may board any RTD service with a respirator or portable oxygen supply. When calculating the amount of oxygen required, plan to include more than two hours of travel time.
Wheelchair Securement and Priority Seating
Customers using a wheelchair must use the designated securement area and may secure or unsecure their wheelchair without assistance from the operator. RTD provides “Secure Here” stickers and “Stoke Straps” for the customer to indicate how and where securement straps should be attached to the wheelchair. To obtain stoke straps, ask the operator or call 303.299.4056.
Policy for Wheelchair Securement Area and Priority Seating
At RTD, we understand the importance of providing fully accessible bus and rail services for all members of our community. We're committed to providing the best possible customer service and will treat all passengers with or without disabilities with the highest degree of respect and concern for safety. With this policy effective March 24, 2014, individuals who use mobility aids, including wheelchairs, will have equal access to buses and to the securement areas.
Yes, the operator will request other passengers move to make an accessible seat available for you.
If the securement area is full with other passengers using mobility aids the bus operator will contact their dispatcher using a high priority message for a quick response. They will fill out the ADA PAX PASS UP FORM, give you a copy and relay to you how you will be accommodated.
If an individual in the securement area does not move at the bus operator’s request the operator will contact their dispatcher using a high priority message for a quick response. The dispatcher will provide information on how you will be accommodated.
Able bodied passengers traveling with large items, such as luggage, grocery caddies, and strollers must sit behind the Wheelchair Securement and Priority Seating areas and position their items so they are out of the aisle. They may use the extra space area for themselves and their belongings.
* Strollers must be collapsed prior to boarding. Only folded strollers will be allowed on board.
* All items must be readily movable and stowed behind the Wheelchair Securement and Priority Seating areas.
Disabled passengers using strollers will be allowed to board with their stroller un-collapsed and may sit in the securement area.
The bus operator will ask all passengers boarding with large items, such as luggage, grocery caddies, and strollers to use the extra space area for themselves and belongings. If a passenger refuses to use the extra space area and creates a conflict, the bus operator will contact their dispatcher for further instruction.
A “mobility aid” means a device, such as a wheelchair, scooter or walker, designed for and used by an individual with a disability for the purpose of mobility, not for convenience only.
Schedules and route information can be printed in braille, large print, or sent electronically via email. For special requests, contact Customer Care at 303.299.6000 or fill out our online form.
The RTD website incorporates accessibility standards for persons with disabilities including guidelines from the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. We are dedicated to providing the best transit experience to each and every rider, and will continue to take steps to improve rtd-denver.com.
Elevators and ramps are located at facilities for rider accessibility. In the event of an elevator outage, information will be posted online under rider alerts. Passengers can sign up to receive email notifications of these outages as well.
Disabled customers needing assistance at RTD facilities may use the emergency telephones inside elevators. Once the button is pushed, the phone will automatically be connected to RTD’s Security Command Center.
Comments, Complaints, and Commendations
RTD wants to hear about your experiences and welcomes your feedback. To submit complaints, commendations, suggestions or questions contact Customer Care at 303.299.6000 or use the customer comment form.
The ADA Managers Office oversees RTD’s compliance with Title‘s I & II of the Americans with Disabilities Act (ADA). The ADA Office ensures and monitors ADA compliance for all services and programs provided by RTD. The purpose of the ADA office is to provide guidance and implementation on policies, procedures and strategies that protect the civil rights of people with disabilities. Internal efforts include, but are not limited to; trainings, organizational awareness, complaint procedures/resolution, effective communication, and reasonable accommodations/modifications. In addition to these efforts the ADA office also assists with proactive efforts through public information and collaboration, complementary paratransit service, and accessibility to vehicles/facilities/transit.
RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.
Under Title II of the Americans with Disabilities Act (ADA) RTD is required to make its services and programs accessible to people with disabilities and in compliance with the ADA. If you feel that you have not been able to access a program or service of RTD because of an accessibility issues, or have been discriminated against based on your disability, you may submit a formal grievance.
Your grievance will be investigated and you will be contacted with the results, or how to further proceed. This grievance process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as they relate to the ADA and RTD. All grievances submitted to the ADA Compliance Officer in written, electronic or recorded format, as well as responses thereto, will be retained by RTD for at least (3) three years. For organizations or businesses outside RTD’s responsibility please contact the Department of Justice at 1-800-514-0301.