Accessibility

We are dedicated to providing fully accessible bus and rail services for all members of the disabled community

Accessible services

We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. Our stations, stops, Park-n-Rides, and vehicles have accessible features to make getting to your destination easy. We offer customized travel training and provide special services and accommodations for those who can’t use our fixed route buses and trains.

Access-a-Ride

We provide local bus transportation for people who cannot access our fixed route bus and rail systems due to a disability or disabling health condition. You must be a registered customer to use Access-a-Ride service.

Learn more about Access-a-Ride

Free Travel Training Program

The Free Travel Training Program is designed for older adults (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program. Participants can ride the fixed route and Call-n-Ride buses for free and their Access-a-Ride service will remain unchanged.

To learn how to ride transit, please contact RTD Training at
303-299-4144 or TravelTraining@rtd-denver.com.

Discounted Fares and Special Discount Cards

Individuals with disabilities are entitled to a discount fare on fixed route bus, Call-n-Ride, and rail service. If you are riding with a discounted pass or ticket, you must be able to present proof of eligibility every time you ride.

See a list of discounted fares and learn how to obtain a Special Discount Card

Communication Assistance

The following communication assistance is available for all public meetings conducted by RTD.

  • Language interpreters
  • Sign-language interpreters
  • Assisted-listening devices

Please notify RTD of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 303.299.6216.

Accessibility Features

In addition, we provide a wide array of features that help individuals to participate in activities, access services, and contribute fully as vibrant members of the community.

Accessible Bus Vehicles

All RTD buses, including the Free MallRide, Free MetroRide, and rail vehicles are accessible for mobility aids, such as wheelchairs, electric scooters, segways, walkers, and crutches. Bus and rail operators are trained to assist passengers with disabilities boarding or exiting the vehicle.

The bus operator will clear the securement area and will attempt to board Individuals with a mobility aid prior to boarding others waiting at the bus stop to ensure access to the securement areas. If you use a wheelchair you may board the bus forward or backwards. If needed, ask the bus operator for assistance when boarding. Position your mobility aid in one of the designated securement areas so it does not block the aisle. Passengers using the lift or ramp may exit at any designated stop, unless the lift cannot be deployed or other conditions make the stop unsafe.
According to Federal Regulations regarding Accessibility, the design load of the lift or ramp shall be at least 600 pounds. However, the bus operator will attempt to board all passengers wishing to use the lift or ramp and contact dispatch if unable to do so.
Yes, but you have the option to be secured. It is not required that you secure your wheelchair. Bus operators are instructed to offer securement to all passengers using wheelchairs and have been trained to do so properly. Inform the operator if you have a particular way you would like your wheelchair secured.
No, but you must position your wheelchair in the securement area.
All RTD buses have been designed to meet the Federal Regulations regarding Accessibility. Each securement area is designed to secure one (1) individual who uses a wheelchair.
Bus operators will attempt to contact RTD dispatch by all methods available. The Dispatcher will provide the operator with information on how you will be accommodated and the operator will relay the information to you. In either situation, if the next bus is not due to arrive for more than 30 minutes, the bus operator will offer you a transfer, and arrange alternative transportation before leaving the stop.

All RTD buses have securement and priority seating areas that are designated, with signage, for persons with disabilities or passengers using mobility aids.

“Securement Area” or “Securement Areas” means one or both of the areas required on a fixed route bus for the purpose of securing a wheelchair.

“Priority Seating” means the first row of seating that is not the Securement Area or Securement Areas. At least one set of forward-facing seats shall be so designated as priority seating.

With more than 140 bus routes traveling from north to south, east to west and all points in-between, you can get where you're going fast and hassle-free on RTD fixed route services. Fixed route service is free of charge for all Access-a-Ride users and offers you more freedom and flexibility. Learning to ride RTD fixed route is easy and we can help with the transition.

RTD offers a Free Travel Training Program which is designed for seniors (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program. Participants can ride the fixed route and Call-n-Ride buses for free and their Access-a-Ride service will remain unchanged. To learn how to ride transit, please contact RTD Training at 303-299-4144 or TravelTraining@rtd-denver.com.

Bus Wheelchair Securement and Priority Seating

Customers using a wheelchair must use the designated securement area and may secure or unsecure their wheelchair without assistance from the operator. RTD provides “Secure Here” stickers and “Stoke Straps” for the customer to indicate how and where securement straps should be attached to the wheelchair. To obtain stoke straps, ask the operator or call 303.299.4056.

Policy for Bus Wheelchair Securement Area and Priority Seating

Individuals who use mobility aids, including wheelchairs, have equal access to the securement areas on buses.

Read the Bus Wheelchair Securement Area and Priority Seating Policy
Yes, the bus operator will request other passengers move to make an accessible seat available for you.
If the securement area is full with other passengers using mobility aids the bus operator will contact their dispatcher using a high priority message for a quick response. They will fill out the ADA PAX PASS UP FORM, give you a copy and relay to you how you will be accommodated.
If an individual in the securement area does not move at the bus operator’s request the operator will contact their dispatcher using a high priority message for a quick response. The dispatcher will provide information on how you will be accommodated.

Able bodied passengers traveling with large items, such as luggage, grocery caddies, and strollers must sit behind the bus Wheelchair Securement and Priority Seating areas and position their items so they are out of the aisle. They may use the extra space area for themselves and their belongings.

* Strollers must be collapsed prior to boarding. Only folded strollers will be allowed on board.

* All items must be readily movable and stowed behind the bus Wheelchair Securement and Priority Seating areas.

Disabled passengers using strollers will be allowed to board with their stroller un-collapsed and may sit in the securement area.

The bus operator will ask all passengers boarding with large items, such as luggage, grocery caddies, and strollers to use the extra space area for themselves and belongings. If a passenger refuses to use the extra space area and creates a conflict, the bus operator will contact their dispatcher for further instruction.
A “mobility aid” means a device, such as a wheelchair, scooter or walker, designed for and used by an individual with a disability for the purpose of mobility, not for convenience only.

Accessible Light Rail Vehicles

All rail vehicles are accessible to riders with mobility devices, and have designated seating areas available for riders with mobility devices. Light rail vehicles are mobility device and wheelchair accessible. Ramps are located at each station. Wait at the top of the ramp for the lead train car to stop and the operator will help you board and exit the lead train car.

The designated mobility device/wheelchair area is the best place for a rider using a mobility device while on light rail vehicles. Securement is not required or assisted.

In addition to helping board/de-board riders with mobility devices, train operators also assist with arranging other passengers, able-bodied and others using mobility devices, when designated mobility device/wheelchair areas are in use from other riders. Light rail train operators generally only assist riders who are loading/exiting the lead train car. Learn how to ride rail.

Policy for Light Rail Mobility Device/Wheelchair Area and Priority Seating

Individuals who use mobility aids, including wheelchairs, have equal access to the designated mobility device/wheelchair areas on light rail trains.

Yes, the operator will assist with boarding/exiting the lead train car and will request other passengers move to make an accessible seat or area available for you.

If the mobility device/wheelchair area is full with other passengers using mobility aids the light rail train operator will ask the current passengers in the designated seating area if they can move to make room for a passenger. If this is not possible, the train operator will inform the waiting passenger, advise the waiting passenger of the next train arriving, and will contact dispatch control to alert of the situation.

RTD provides additional space to accommodate wheelchairs and mobility aids within normal areas used by standees. The operator may offer use of this space.

RTD provides additional space to accommodate wheelchairs and mobility aids within normal areas used by standees. The operator may offer use of this space.

If an individual in the designated mobility device/wheelchair area does not move at the train operator’s request, the operator will contact dispatch alerting the situation. A waiting passenger may be asked to wait for the next arriving train.

Passengers may board with large items and strollers on any vehicle, provided the passenger can lift the item on board. Large items should not block access to the mobility device/wheelchair area or priority seating, prohibit movement of passengers or block doors.

When a passenger with a large item or stroller boards the lead train at the top of the platform, the operator will advise the passenger upon boarding to use seats or spaces for standees behind the mobility device/wheelchair areas and priority seating for themselves and their objects. Train operators will remind passengers that do sit in designated mobility device/wheelchair areas that they will need to move should a rider with a mobility device need to board the train.

When a passenger with a large item or stroller boards the lead train at the top of the platform, the operator will advise the passenger upon boarding to use seats or spaces for standees behind the mobility device/wheelchair areas and priority seating for themselves and their objects. Train operators will remind passengers that do sit in designated mobility device/wheelchair areas that they will need to move should a rider with a mobility device need to board the train.

A “mobility aid” means a device, such as a wheelchair, scooter or walker, designed for and used by an individual with a disability for the purpose of mobility, not for convenience only.

Accessible Commuter Rail Vehicles

Commuter rail vehicles are wheelchair accessible with level boardings at every door and designated mobility device/wheelchair seating areas on every vehicle. Securement is not required or assisted. The designated mobility device/wheelchair area is adjacent to every door on every rail car.

Policy for Commuter Rail Mobility Device Area and Priority Seating

Individuals who use mobility aids, including wheelchairs, have equal access to the designated mobility device/wheelchair areas on commuter rail trains.

No, the operator stays in the cab and will not assist with boarding/exiting the vehicle. The on-board Transit Safety Officer (TSO) may be available for assistance but is not required to assist riders using mobility devices.

The designated mobility device/wheelchair area is adjacent to every door on every rail car. If the designated area is full, please travel to a another door area by exiting the rail car and entering another rail car.

The on-board Transit Safety Officer (TSO) may be able to assist with re-arranging passengers into appropriate areas on the rail car vehicle, but is not required to do so.

Passengers may board with large items and strollers on any vehicle. Large items should not block access to the mobility device/wheelchair area or priority seating, prohibit movement of passengers or block doors. If a passenger's large item and/or stroller is blocking the designated mobility device/wheelchair area, the on-board Transit Safety Operator may assist in re-arranging passengers and items, but is not required to do so.

The train operator will remain in the cab and will not assist passengers boarding with strollers, large items and/or mobility devices. The on-board Transit Safety Officer (TSO) may be available for assistance but is not required to assist riders using mobility devices or with passengers boarding with strollers and/or large items.

A “mobility aid” means a device, such as a wheelchair, scooter or walker, designed for and used by an individual with a disability for the purpose of mobility, not for convenience only.

Personal Attendants and Service Animals

Personal attendants, aides and trainers accompanying passengers who have a disability are permitted to ride for free. Service animals may accompany disabled passengers as well.

No. Please inform the operator after paying your fare that you are traveling with an aide.
According to Federal Regulations regarding Accessibility, “Service animal” means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Service animals may accompany a passenger with a disability. Please advise the bus operator if you need assistance finding a seat. The operator may deny boarding or request that you remove the animal if it becomes violent, disruptive, or poses a threat to other passengers.
For safety reasons, please keep service animals clear of the aisle, sitting on the floor or under the seat. Service animals are not allowed to sit on seats.

Respirators and Portable Oxygen

You may board any RTD service with a respirator or portable oxygen supply. When calculating the amount of oxygen required, plan to include more than two hours of travel time.

Automatic Stop Announcements and Bus Stop Safety

To assist all customers, especially those with visual and auditory impairments, we have implemented an automated voice and display announcement system on buses across the district.

Yes, the Automatic stop announcements (ASA) system will announce stops along the route and popular transfer locations inside the bus, and broadcast route and final destination outside the bus when the door opens. If you have difficulty hearing or understanding the announcements, please notify the bus operator. Bus operators will call out transfer points and will notify visually impaired passengers of their stop upon request.
If there are issues with the accessibility or visibility at your bus stop contact RTD’s Customer Care by phone at 303-299-6000.
RTD has a snow removal crew that clears many of the busiest stops. However, with over 10,000 bus stops, it is difficult for RTD to clear every stop. RTD is responsible for snow removal in certain areas but not in others, so RTD collaborates with municipalities and businesses to ensure the responsible party is aware of their obligations to clear the stop. When encountering problems at your bus stop, please contact RTD’s Customer Care by phone at 303-299-6000.

Night Stop and Transit Watch

Safety is RTD’s number one priority. We offer several different safety programs including Night Stop, Transit Watch, and Partners in Safety.

Our Partners In Safety program is a collaborative effort between RTD employees, our passengers, and the general public to raise awareness of issues and actions that promote a safer environment around our vehicles.

If you see something say something. Transit Watch is an innovative program that trains RTD Transit Police and Security Officers in the latest law enforcement techniques and counter-terrorism measures. From increased patrols and electronic surveillance, to unannounced security sweeps of RTD vehicles and facilities, we take every precaution to ensure the security of our vehicles and passengers.

Download RTD’s Transit Watch app for a quick and easy way to communicate directly with RTD Transit Police about suspicious activity, problems pertaining to ride or station quality, or to receive updates, alerts, and safety information. Download the app now for iOS or Android.

RTD offers Night Stop service along all local RTD bus routes, except the downtown Denver area bordered by 11th Ave., Grant St., 23rd St., Speer Blvd., and I-25 due to the frequency of established stops as well as numerous police patrols. From 7:00 p.m. to 5:00 a.m., ask your bus operator to drop you off at any safe location along the route. Inform the operator that you would like a Night Stop, at least one block in advance.

The bus operator will determine a safe de-boarding location and ask that you exit through the front door of the bus.

RTD relies on our passengers and the general public to be aware of and alert to any suspicious or dangerous activity on RTD property. If you see something, say something. Always report suspicious behavior 24/7 to RTD’s Transit Watch, via phone at 303.299.2911, text at 303.434.9100 or e-mail at transitwatch@rtd-denver.com. In extreme emergency situations always call 911.

Accessible Information

Schedules and route information can be printed in braille, large print, or sent electronically via email. For special requests, contact Customer Care at 303.299.6000 or fill out our online form.

Web Accessibility

The RTD website incorporates accessibility standards for persons with disabilities including guidelines from the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. We are dedicated to providing the best transit experience to each and every rider, and will continue to take steps to improve rtd-denver.com.

Accessible Facilities

Elevators and ramps are located at facilities for rider accessibility. In the event of an elevator outage, information will be posted online under rider alerts. Passengers can sign up to receive email notifications of these outages as well.

Bus Stop Request/Modification

If you are requesting information about installing or modifing an RTD bus stop, please consult the RTD Bus Stop Request/Modification Form for more information. This form is for internal use only but it provides the many parameters RTD considers within Bus Stop build requests and modifications.

Emergency Telephones

Disabled customers needing assistance at RTD facilities may use the emergency telephones inside elevators. Once the button is pushed, the phone will automatically be connected to RTD’s Security Command Center.

Comments, Complaints, and Commendations

RTD wants to hear about your experiences and welcomes your feedback. To submit complaints, commendations, suggestions or questions contact Customer Care at 303.299.6000 or use the customer comment form.

6 a.m. - 8 p.m., Monday - Friday
9 a.m. - 6 p.m., weekends/Holidays

Yes, you can also find assistance at the Trip Planner.

ADA Manager’s Office

The ADA Managers Office oversees RTD’s compliance with Title‘s I & II of the Americans with Disabilities Act (ADA). The ADA Office ensures and monitors ADA compliance for all services and programs provided by RTD. The purpose of the ADA office is to provide guidance and implementation on policies, procedures and strategies that protect the civil rights of people with disabilities. Internal efforts include, but are not limited to; trainings, organizational awareness, complaint procedures/resolution, effective communication, and reasonable accommodations/modifications. In addition to these efforts the ADA office also assists with proactive efforts through public information and collaboration, complementary paratransit service, and accessibility to vehicles/facilities/transit.

View RTD's ADA Statement

Reasonable Modification

RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.

Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.

View RTD's Reasonable Modification Statement

Examples of Reasonable Modifications

On-the-Spot Modifications

Per FTA Regulations the following two examples are plausible reasonable modification requests.

Obstructions
For fixed route services, a passenger's request for a driver to position the vehicle to avoid obstructions to the passenger's ability to enter or leave the vehicle at a designated stop location, such as parked cars, snow banks, and construction, should be granted so long as positioning the vehicle to avoid the obstruction does not pose a direct threat. To be granted, such a request should result in the vehicle stopping in reasonably close proximity to the designated stop location. Transportation entities are not required to pick up passengers with disabilities at non-designated locations. Fixed route operators would not have to establish flag stop or route-deviation policies, as these would be fundamental alterations to a fixed route system rather than reasonable modifications of a system. Likewise, subject to the limitations discussed in the introduction to this appendix, paratransit operators should be flexible in establishing pick up and drop off points to avoid obstructions.

Fare Handling
A passenger's request for transit personnel (e.g., the driver, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established means should be granted on fixed route or paratransit service (e.g., in a situation where a bus passenger cannot reach or insert a fare into the fare box). Transit personnel are not required to reach into pockets or backpacks in order to extract the fare media.

Pre-arranged Modifications
Alternate Pick-Up Location

A para-transit passenger may request to be picked up at home, but not at the front door of his or her home. This request and arrangements should be granted as long as the requested pick-up location does not pose a direct threat or create a fundamental alteration to the service.

Request Reasonable Modification

You may request reasonable modification in the following ways.

Submit an ADA Complaint

You may submit a formal complaint in the following ways:

To file an ADA complaint by phone contact:

  • 303.299.6000
  • (tdd) 303.299.6089

To file an ADA complaint electronically:

Filing an Appeal

If you are dissatisfied with the result of your ADA complaint, you may submit your appeal in writing to RTD's ADA Manager by completing this online fill-in appeals form.

You may also submit your appeal in writing to:

Edward.Neuberg@rtd-denver.com
Regional Transportation District
Attention: ADA Manager
1600 Blake Street - BLK 31
Denver, Colorado 80202

RTD's Grievance and Complaint Process

Under Title II of the Americans with Disabilities Act (ADA) RTD is required to make its services and programs accessible to people with disabilities and in compliance with the ADA. This procedure satisfies RTD’s obligation to provide a grievance procedure under Title II. If you feel that you have not been able to access a program or service of RTD because of accessibility issues, or have been discriminated against based on your disability, you may submit an ADA Complaint.

How to Submit an ADA Complaint to RTD

Please submit your complaint to RTD Customer Care by completing the web form or call 303.299.6000 [(tdd) 303.299.6089]. For an alternative format to submit your ADA complaint, please contact RTD’s ADA Manager. Please be sure to communicate whether your complaint is related to your disability and provide sufficient facts demonstrating how your complaint is related to your disability. You will receive an automatic acknowledgment of receipt within three business days, provided an email address was submitted. You will receive a response with the results within 20 business days, if you requested a response and provided sufficient contact information.

This procedure is intended to satisfy RTD’s obligations under the ADA and applies to anyone alleging discrimination on the basis of a disability in RTD’s provision of its services, activities, programs or benefits. This process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as it relates to the ADA and RTD. Your complaint will be investigated in accordance with RTD’s ADA complaint procedure.

Appeal Process for an ADA Complaint

If you are dissatisfied with the result of your ADA complaint, you may submit your appeal to RTD’s ADA Manager by completing this online fill-in appeals form.

You must submit an appeal within 30 calendar days after you received your results or after you originally submitted your complaint, whichever is later. The appeal must be in writing and state all facts and arguments supporting your belief that the complaint was not appropriately resolved. The ADA Manager, or his designee, will review the complaint and provide a written response within 30 calendar days.

For an alternative format to file your ADA Appeal, please contact the RTD ADA Manager, Ed Neuberg, or his designee, at 303-299-2370. The ADA Manager's full contact information can be found to the right. RTD will retain your complaint, appeal and response for at least one year.

For organizations or businesses outside RTD’s responsibility please contact the Department of Justice at 1-800-514-0301.

Effective Communication

RTD shall take the appropriate steps to ensure that communication with applicants, participants, and members of the public with disabilities is effective. RTD shall furnish appropriate auxiliary aids and services where necessary to afford a person with a disability an equal opportunity to participate in RTD programs and services.

This would include, but is not limited to, sign language interpreters, Braille, CART, large print, accessible online documents, etc. Please contact ADA Manager Edward Neuberg for assistance and allow a 3 business-day notice for arrangements.