Access-on-Demand

• 60 trips per month (60 total between all providers, customer responsible for adding/tracking total).
  • For example, if you take 20 Uber rides and 40 Lyft rides, you have met you 60 allotted rides for the month.
• Trips are only to be used by the Access-a-Ride customer, they are not for family members, PCAs, or significant others, even if used on behalf of the customer.
• App accounts are to be in the customer’s name and managed by the customer.
• You may take one additional stop on providers that support this feature (previously only single-stop trips). Wait fees may apply.
• Fare per trip: RTD will subsidize the first $20 of each trip, after the customer pays the initial fare. Any amount exceeding the $20 subsidy will be paid by the customer.
  • Regular fare: $4.50
  • LiVE fare: $2.25
  • Under 19: no fare, customer pays cost over $20
• Subsidy amount: $20 after customer fare is paid.
• Program hours: Subsidy will be available during ADA paratransit hours. The subsidy will not apply between 1:30 a.m. and 3:30 a.m.
• All trips are scheduled through the provider apps (Uber/Lyft/Sunshine) or the Call Center (Onward/ Sunshine).
• Program Boundary Limitation: Access on Demand is only available within the Regional Transportation District (RTD) and does not operate beyond its designated boundaries.

Access-on-Demand customers should be reminded that this program is not their only transportation option.

• There is no fare to use the fixed route bus or rail service when one presents their Access-a-Ride ID card.
• Fares on Access-a-Ride are $4.50, airport trips are $19.
• Fares with a LiVE card are $2.25, airport trips are $9.50.

Access-on-Demand is an extremely popular program; however, it may not meet everyone’s needs.

• Access-on-Demand drivers receive general sensitivity training while Access-a-Ride drivers participate in a comprehensive training program designed specifically for transporting individuals with disabilities.
• For individuals who feel comfortable traveling alone and without supervision, Access-on-Demand will be a good option, otherwise, our recommendation would be to continue using Access-a-Ride.
• For individuals unable to manage curb to curb transportation, Access-a-Ride will provide the needed assistance to get to the door.

Program Abuses: the following actions are considered program abuses on Access-on-Demand:

• Exceeding the 60-trip limit.
• Taking more than 2 stops.
• Providing trips to someone else - immediate removal from the program

Customers who abuse the Access-on-Demand program as stated above will be subject to the following suspension schedule

• First violation - 14-day suspension with only 30 trips
• Second violation – One month suspension
• Third violation – Removal from the program
  • Following removal from the program, customers will receive email and written notification and an appeal form. Customers may appeal removal and are encouraged to follow instructions on the form. Suspensions leading up to removal are not eligible for appeal, these notifications are sent by email and mail.

Important Information for Customers Under 18

• Customers under 18 may only use Sunshine Rides. Uber, Lyft and Onward do not allow individual accounts for customers under 18. AOD vouchers do not apply to Uber Teen or Family profiles as rides must be booked on the adult rider’s personal profile.

While program rules have stayed the same, trip costs may be different with new 2026 providers.

• RTD does not manage and cannot see the payment methods in your account. Any issues regarding payment should be addressed directly with the provider either through the app or via customer service. Contact information is available on specific provider pages.
• Tipping is encouraged, but it is not covered in the subsidy amount, it is billed to the customer’s payment method
• Customers using Apple pay or Google Pay will see a temporary hold for the full amount of the trip. The hold will reverse in 3-5 business days. To avoid please use another form of payment.
• Customers should monitor their receipts as they travel (bank/card charges are not reflective of what is charged) to understand how payment was billed.
• All billing disputes should be communicated with the provider directly, either through the app/website, or where available, phone. RTD cannot intervene until the customer has attempted to resolve disputes through the app/with the provider directly. Submission of the documentation of that correspondence will be required.
• Qualified participants in RTD’s LiVE Program receive a 50% fare discount across the RTD boundary—including Access-on-Demand and Access-a-Ride
• Access-a-Ride tickets are not accepted by Access-on-Demand providers. Fare must be paid by cash or card
• Uber customers may now use cash, at drivers’ discretion
• RTD will not intervene for cash transactions

• Use the provider’s app/website to submit any questions and concerns or contact our taxi providers through the contact numbers listed on their pages.
• In addition to the provider, complaints may also be submitted to customer care.

• All updates to customer information should be communicated via the enrollment form, including changes to
  • Phone numbers.
  • Email addresses.
  • Certification, if you were removed from Access-on-Demand
• Customers may update their contact information up to three times per year.
• At RTD’s discretion, customers with a pattern of repeated phone, email or name changes may be removed for suspicion of fraud
• For the most current Access-on-Demand information and updates, call the Information Line at 303-299-7099.
• RTD will post important program updates on the Access-on-Demand webpage and send communications to the email address associated with the customer's Access-on-Demand account.
• Important updates may also be shared through Interactive Voice Response (IVR) messages or the outgoing voicemail message at 303-299-2530.
• Ride share providers regularly update their apps, please set your apps to automatically update to ensure your app is current.