MyRide

The MyRide app will remain available as customers transition to RTD NextRide. The MyRide mobile ticketing experience is now available in the NextRide app, and you can use your existing MyRide account credentials to access your account and mobile tickets in NextRide.

RTD will provide advance notice before the standalone MyRide app is retired. We encourage you to download RTD NextRide and make the switch today to continue accessing your mobile tickets and other RTD tools in one convenient app.

No. Simply sign in to RTD NextRide using your existing MyRide account credentials.

No. Your funds, available fare products and eligibility for discounted fares remain the same.

Yes. Your MyRide Card continues to work for paying fares and accessing your account, and you can continue to load cash at participating retailers across the Denver metro area, including King Soopers, CVS, Walgreens, and 7-Eleven. Click here to view the list of participating retailers. The move to RTD NextRide primarily affects the MyRide mobile app experience.

RTD NextRide combines mobile ticketing, trip planning, real-time information, service alerts, and security reporting into one app, making it easier to plan and manage your trips.

VanillaDirect is a payment service that allows you to load cash onto your MyRide account at participating retail locations.

You can load cash in one of two ways:

1. Scan the Pay With Cash barcode from the RTD NextRide app at a participating merchant, or
2. Use a MyRide VanillaDirect card, which has a barcode printed on the back.

Not if you use the RTD NextRide app. App users can load cash by scanning the Pay with Cash barcode.

Customers who do not use the app and need to load cash on a MyRide card will need a VanillaDirect MyRide card.

Registering links the card to your MyRide account, giving you:

• Balance protection if your card is lost or stolen (funds loaded to an unregistered card stay on that card only and the balance is not protected)
• The ability to track rides and manage funds in the app or online

You need the new card if:

• You don’t use the RTD NextRide app; and
• You want to load cash on your card at participating merchants.

If you use the app you only need the Pay With Cash barcode in the app.

All MyRide card orders via the RTD Online Store and shipped by mail will automatically be the VanillaDirect version. The cards are also available upon request at RTD Sales Outlets.

At any participating VanillaDirect retail merchant. You can view the participating retailers in the MyRide app by clicking “Find a Store”, or by visiting https://pay.vanilladirect.com/pages/locations.