In response to feedback from customers that fares are expensive and difficult to understand, RTD launched a Systemwide Fare Study and Equity Analysis. The study is reexamining the fare system holistically, with the objective of creating a fare structure that is more equitable, affordable and simple.

After more than a year of engagement with customers and stakeholders, RTD is recommending a new fare structure, changes to existing discount and pass programs as well as the introduction of new programs. The recommendation will be available for public comment in spring 2023 and will be presented to the RTD Board of Directors in July 2023. If approved, the recommended changes would be implemented in 2024.

The goals of the study address three foundational aspects of the RTD fare system:

	Equity Support transit reliant/financially burdened customers Provide equitable and fair access to fares, products, and discounts regardless of race, color, national origin, income status, and for other marginalized status
	Affordability Align fares with the value of the service received
	Simplicity Make fares easy to understand, with standardized discounts and streamlined fare payment option

To date, RTD has engaged with thousands of customers and community members and performed extensive financial and operational modeling, as well as a study on how fare structure changes would impact minority and financially burdened customers. Using the feedback and data gathered, the project team has developed a recommended fare structure, policies and programs.

The recommended fare structure, policies and programs are available for review and comment through May 22.

Explore the Recommendation

Visit the Fare Feedback website to explore the recommended fare structure, policies and programs and learn how they will impact you as a current or future RTD customer.

Learn More

Join us

Virtual Public Hearings

Attend the public hearing to see a presentation of recommended changes and to share your opinion about the changes through a written or spoken comment.

• Virtual Public Hearing (Spanish) – May 2, 2023 | 6:00 PM MST
• Virtual Public Hearing (English) – May 3, 2023 | 6:00 PM MST
• Virtual Public Hearing (Spanish) – May 16, 2023 | 10:00 AM MST
• Virtual Public Hearing (English) – May 16, 2023 | 12:00 PM MST

In-Person Open House

Drop in to the open house where you can speak with members of the RTD team to learn more about the recommended changes. You will have the opportunity to submit a written public comment.

Information and materials will be provided in both English and Spanish. Additional interpretation services or other accommodations are available upon request.

• In-Person Open House – May 11, 2023 | 5:00-7:00 PM MST at the Amenities Center at LoDo Towers (1401 17th St., Denver, CO 80202
• In-Person Open House – May 17, 2023 | 5:00-7:00 PM MST at Carla Madison Rec Center's Rooftop, 2401 E Colfax Ave., Denver

Registration before the event is encouraged but not required unless accommodations or interpretation are requested. If requesting accommodations or interpretation, please RSVP one week prior to the event. Light snacks will be provided.

These locations are conveniently located near public transit. Plan your trip on RTD.

You can also learn more about the Fare Study and Equity Analysis at one of the upcoming pop-up events in the community:

• May 3, 7 – 8:30 am at US36/Sheridan Station, 5025 W 88th Pl, Westminster

Community Events

Come see us at a community event near you!

• Rockies Home Opener – April 6, 2023 at McGregor Square, 1901 Wazee St, Denver
• Adams 12 Five Star Wellness Festival – April 29, 2023 at Riverdale Regional Park, 9755 Henderson Rd., Brighton
• Cinco de Mayo Festival – May 6 and 7, 2023 at Civic Center Park, 101 14th Ave, Denver
• Jefferson County Older Adult Wellness Fair – May 12, 2023 at Charles Whitlock Recreation Center, 1555 Dover St., Lakewood
• Viva Streets Denver - May 14, 2023 on Broadway, from Alameda to Downtown Denver and Welton, from 20th Street to Five Points
• Storytime and FlexRides at the Broomfield Library – May 16, 2023 at 3 Community Park Rd, Broomfield
• Northglenn Food Truck Carnival – May 19, 2023 at Community Center Drive, Northglenn
• Adams County Connect Summer Kick-Off – May 20 at Rotella Park, 1824 Coronado Pkwy N, Denver
• Sun Valley Rising Viaduct Night Market – May 20, 2023 at Empower Field at Mile High under the W. Colfax viaduct.
• Boulder County Farmers Market – May 24, 2023 at 13th St, Boulder

You can also learn more about the Fare Study and Equity Analysis at one of the upcoming pop-up events in the community:

• April 25, 2023 – 7:00-8:30 am at 10203 Station Way, Lone Tree
• April 26, 2023 – 7:00-8:30 am at 8800 E Caley Ave, Greenwood Village
• May 2, 2023 – 7:00-8:30 am at 8200 Smith Rd, Denver
• May 4, 2023 – 4:00-6:00 pm at 1701 Wynkoop St, Denver
• May 9, 2023 – 7:00-8:30 am at 5777 S Prince St, Littleton
• May 11, 2023 – 7:00 – 8:30 am at 600 W 120th Ave, Westminster
• May 23, 2023 – 7:00 – 8:30 am at 5575 Vance St, Arvada
• May 24, 2023 – 7:00 – 8:30 am at 11601 W 2nd Pl, Lakewood

View these and other events where you can learn more about the fare study recommendations on the Fare Feedback website.

Join Us

Share Your Opinion

Share your thoughts about the recommended fare structure, policies, programs and fare equity by submitting a public comment on the Fare Feedback website. The recommendation will be available for public comment until May 22.

Share Your Opinion

In the first three phases of the study, RTD engaged with customers and community members through virtual meetings in English and Spanish, focus groups, and online surveys. In addition, three feedback panels used customer and community feedback to inform fare structure, policies and programs. See the previous feedback that has informed the current recommendation below.

Previous Customer and Community Meetings

• Customer and Community Meeting (English) – April 21, 2022: Agenda | Meeting Summary | Meeting Materials | Video
• Customer and Community Meeting (Spanish) – April 28, 2022: Agenda | Meeting Summary | Meeting Materials | Video
• Customer and Community Meeting (English) – June 23, 2022: Agenda | Meeting Summary | Meeting Materials | Video
• Customer and Community Meeting (Spanish) – June 29, 2022: Agenda | Meeting Summary | Meeting Materials | Video
• Customer and Community Meeting (English) – October 20, 2022 | Agenda | Meeting Summary | Meeting Materials | Video
• Customer and Community Meeting (Spanish) – October 27, 2022 | Agenda | Meeting Summary | Meeting Materials | Video

Previous Community Partner Focus Groups

• Community Partner Focus Groups – May 2022: Summary Report (English) | Summary (Spanish) 
• Community Partner Focus Groups – November 2022: Summary Report (English) | Summary (Spanish) 

Previous Community Surveys

• Survey #1 (Current Conditions) – May 2022: Summary (English) | Summary (Spanish)
• Survey #2 (Fare Alternatives) – October 2022: Summary (English) | Summary (Spanish)

Previous Community-Based Organization Survey

• Survey #1 (Fare Alternatives, Policies and Programs) – November 2022: Summary (English) | Summary (Spanish)

Previous Feedback Panels

• Equity, Pass Program and Jurisdiction Feedback Panel – Three Engagement Phases: Meeting Summaries and Materials

Engagement Milestones

• Phase One Engagement Milestone Summary – Summary (English) | Summary (Spanish)
• Phase Two Engagement Milestone Summary – Summary (English) | Summary (Spanish)
• Phase Three Engagement Milestone Summary – Summary (English) | Summary (Spanish)

RTD will take steps to ensure that communication with members of the public with disabilities is effective throughout the study. Persons who require materials in alternative formats, need sign language interpretation, or require other communication consideration for participation, please contact RTD’s ADA Manager at [email protected]. Please provide three business day notice for services to be arranged.