Language Assistance Services
About RTD's Language Access Program
Through our Language Access Program, RTD aims to ensure that all people, regardless of preferred language, have the information they need to benefit from the agency’s various services and programs. As a result, customers have the right to language assistance services, including translation and interpretation, at no cost.
Language Assistance Services
Online Trip Planning
RTD’s website and Next Ride trip planning app can be translated in10 languages (as of July 2025): English, Spanish, Simplified Chinese, Vietnamese, Russian, Korean, Amharic, Somali, Nepali, and French.
To change the language on the website, select "Translate Page” or look for the following speech bubble icon in the top right:
To change the language in Next Ride on desktop, click the language icon towards the bottom left of the navigation menu. In Next Ride on mobile phone, select More (...) and click “Language.”
Telephonic Interpretation
Call RTD’s Customer Care at 303.299.6000 to request no-cost telephone interpretation assistance in more than 200 languages.
- For Spanish, press 2.
- For other languages, press 8. Then, tell the Customer Care agent which language you speak. Stay on the phone — they’ll connect you to an interpreter.
Customer Care is open seven days a week:
- Monday–Friday: 6:00 a.m.–8:00 p.m.
- Weekends/Holidays: 9:00 a.m.–6:00 p.m.
Request Translated Documents
RTD translates materials into the top languages in our service area. These include our How to Ride guide, discount program information, and Title VI complaint instructions.
Need a document translated? Click the button below to submit a request. Once submitted, RTD will confirm your request via email or phone and ask for additional information as needed. Please note that delivery of the translation will vary depending on the material’s length and complexity (5- to 7-business day minimum expected).
Request Document TranslationRequest an Interpreter for an Event
Need an interpreter for an RTD public meeting or event? Call 303.299.2051 or email [email protected] at least 5 business days before the event. Tell us the event name and date, as well as the language(s) you need.
Why Language Access Matters
Language shouldn’t be a barrier to riding the bus, going to the doctor, or getting to work. As a federally funded agency, RTD must provide language assistance under Title VI of the Civil Rights Act. But we don’t just do it because we have to — we do it because it’s central to our mission to make lives better through connections. Everyone should be able to travel safely and confidently, no matter their language or background.
RTD’s language access work includes:
- A dedicated Language Access Coordinator
- Training staff to better help linguistically diverse customers
- Translating key materials
- Including language assistance in planning and outreach
- Partnering with community organizations that serve diverse communities
RTD regularly updates its Language Access Plan to improve service and make transit more welcoming for everyone. Access the most recent version below.
2025-2028 Language Access Plan