Per FTA Regulations the following two examples are plausible reasonable modification requests.

Obstructions 
For fixed-route services, a passenger's request for a driver to position the vehicle to avoid obstructions to the passenger's ability to enter or leave the vehicle at a designated stop location, such as parked cars, snowbanks, and construction, should be granted so long as positioning the vehicle to avoid the obstruction does not pose a direct threat. To be granted, such a request should result in the vehicle stopping in reasonably close proximity to the designated stop location. Transportation entities are not required to pick up passengers with disabilities at non-designated locations. Fixed route operators would not have to establish flag stop or route-deviation policies, as these would be fundamental alterations to a fixed route system rather than reasonable modifications of a system. Likewise, subject to the limitations discussed in the introduction to this appendix, paratransit operators should be flexible in establishing pick up and drop off points to avoid obstructions.

Fare Handling
A passenger's request for transit personnel (e.g., the driver, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established means should be granted on fixed route or paratransit service (e.g., in a situation where a bus passenger cannot reach or insert a fare into the fare box). Transit personnel are not required to reach into pockets or backpacks in order to extract the fare media.

All RTD Park-N-Rides locations and stations are ADA accessible. Elevators are present where necessary, as well as ramps to reach boarding platforms, truncated domes for safety, accessible parking spaces and curb cuts. RTD Ticket Vending Machines (TVMs) and validators contain braille and have audible announcements.

In the event of an elevator outage, information will be posted online under Service Alerts and at stations. Passengers can sign up to receive email notifications of these outages at the service alerts page.

USE OF ACCESSIBILITY EQUIPMENT

Every customer has the right to use accessibility equipment at RTD stations and on vehicles. Including, but not limited to:

• Ramps, bridge plate, and lifts
• Elevators and escalators
• Accessible gates

The Light Rail high block is a ramp structured for accessibility. The purpose of the high block is to create access to the train for people using mobility devices. High block use is also for individuals whose physical mobility impairment(s) make it difficult to use the stairs to access RTD’s light rail trains. The high block is not required to accommodate devices that are not primarily designed or intended to assist persons with mobility disabilities.

Devices such as bicycles, skateboards, shopping carts, two-wheeled scooters, luggage, strollers, wagons, etc., are not designed nor intended to be used as a mobility device based on a disability. Therefore, these types of items are not allowed on the RTD Light Rail high blocks.

Commuter rail vehicles are wheelchair accessible with level boarding at every door and designated mobility device seating areas on every vehicle. The designated mobility device area is adjacent to every door on every rail car. If the designated area is full, please travel to another door area by exiting the rail car and entering another door on the rail car. The operator stays in the cab and will not assist with boarding/deboarding the vehicle. The on-board Transit Safety Officer (TSO) may be available for assistance but is not required to assist riders using mobility devices, passengers boarding with strollers, and/or large items.

All RTD vehicles have priority/securement seating areas for seniors and persons with disabilities. There are two securement areas on all our vehicles. RTD staff is trained to assist customers find a seat upon request. If all priority/securement seating is occupied, and a customer using a mobility device is waiting to board, operators must ask customers occupying the securement area to relocate. This applies to bus and Light Rail. Customers are expected to yield their seats to seniors and people with disabilities but cannot be forced to move. Operators will ask customers using a mobility device that does not require securement to relocate for a device that requires securement. Operators should offer to assist in finding another seat, if necessary.

Securement area: The area required on our service for the purpose of securing/occupying a mobility device.

Priority seating: The first row of seating that is not the Securement Area.

Please note: If customers are not willing to move from priority/ securement seating, RTD staff cannot force them to do so. If no priority seating is available, staff will assist the customer in finding another seat when possible. If the customer uses a mobility device, the operator will follow the ADA PAX Pass-Up procedure. The securement area is not storage for large items.