Please enable Javascript to use the customer comment form. How can we help you? Type of request Question Complaint Suggestion Commendation Lost and found Access-a-Ride/Access-a-Cab Feedback on RTD Schedules or Routing Fare Study Feedback on Trip Planner Question about MyRide Report a lost or stolen MyRide card Question about Mobile Ticketing At RTD, we strive for on-time service all the time. It is one of our highest Priorities. We are sorry that your bus or train was more than 30 minutes late. If the bus or train lateness was not caused by inclement weather, unplanned traffic or an event beyond RTD's control, we will send you a Free Ride Coupon. To be eligible for the complimentary fare, please submit your claim within seven calendar days of the service delay. We do our best to stay on schedule, but sometimes your bus or train may arrive late. Delays are most often caused by situations that all road users in a large metro area will encounter. If your bus was late by ten minutes or more, or your train by more than five minutes, we'll research the cause of the delay and our Bus or Rail Operations team will use the information to continuously improve our service. We do our best to stay on schedule, but sometimes your vehicle may arrive late. Delays are most often caused by situations that all road users in a large metro area will encounter. If your vehicle was late by ten minutes or more, we'll research the cause of the delay and our team will use the information to continuously improve our service. For all questions or comments regarding current service schedules or requests for new service, please email [email protected]. Every day, activities occur within our community that can affect our transit system – traffic patterns, economic factors, ridership and customer feedback. We respond by making changes to our bus and rail system three times a year. These changes help to improve our service by maximizing the efficiency of existing resources, reducing duplication of service, and making better connections with bus, rail, and specialty services. For more information, please visit our dedicated web pages for service related information: Service Changes Service Development FAQ Service details Client ID required Date of Occurrence required Time of Occurrence required Route number required Boarding location required Occurrence location required Direction of travel required Northbound Eastbound Westbound Southbound Destination required Vehicle number Driver's name Driver's badge number Please tell us why you are writing to us today Type of itemrequired Backpack Bike Glasses Gloves ID or License Phone Umbrella Wallet or Purse Other Route number required MyRide card numberrequired What is your question? required Your lost/stolen card will be deactivated. How would you like to receive your replacement card? Mail it to me (provide mailing address below) I'll pick it up at an RTD Sales Outlet Does this complaint relate to discrimination based on a disability? No Yes Please include all details that support your belief that this incident involves discrimination based on a disability. Contact information Leave this field empty. Email required First name required Last namerequired Address line 1 required Address line 2 City required State required Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Zip required Phone Please send me news and updates on the RTD Fare Study. By clicking submit you acknowledge that you have read and understand our Privacy Policy and Terms of Use. Success We've received your comment. Please check your email inbox for a confirmation email. If you don’t see the confirmation email, look for [email protected] in your junk or spam folder. We're sorry There was a problem and your comment was not submitted successfully. Please email your comment to [email protected] or call 303-299-6000 to speak with a customer care agent.