Access-a-Ride Application for New and Current Customers

Eligibility is established under Federal guidelines and is determined by the impact a disability or disabling condition has on one’s ability to use bus/rail service, not on the presence of a disabling condition.

Instructions

1. Open and download the customer application which includes the medical verification form
   1. Customer to fill out the customer application
   2. Medical provider to fill out the medical verification form
2. Return all forms to RTD
3. Once invited to do so by RTD (5-7 business days after complete application is received), schedule and attend in-person assessment at the certification center.

2. Return the Forms

Return both the customer application and the medical verification form (6 pages) to RTD via USPS at:

RTD
c/o Access-a-Ride
1660 Blake St
Denver, CO, 80202

OR fax both forms to 303-299-2169

Note: RTD does not accept emails or photos of application forms

Once RTD has reviewed the completed documents, they will be forwarded to our assessment center, and you will be contacted for scheduling via an automated call system. This takes 5-7 business days from receipt of the application. Please note that mailed applications may take up to a week to arrive.

3. Attend In-Person Assessment

Once application is processed, customer will be invited to schedule their in-person assessment. All applicants, whether new or recertifying, must attend an in-person assessment. RTD will provide transportation to and from this appointment if needed. ID photos will be taken during this appointment. Please let us know if you need translation or interpretation services for this appointment.

What to do on the day of your certification appointment

1. Wear clothing appropriate for the weather.
2. Bring the mobility aids that you primarily use (or will use) on public transportation. Note: our vehicles can accommodate a combined weight of up to 800 pounds.
3. Bring a photo ID card.
4. Bring someone to assist you with personal care tasks if needed.
5. If you use oxygen, bring enough for at least 3 hours.
6. Bring a snack if you feel you might need one.
7. Bring medications that you will need during the time you are away (up to 3 hrs).

Applications not completed within 90 days of submission will be considered withdrawn.

Important note: All determinations are made based on the information gathered from your application, medical verification form, and your assessment. Applicants who wish to appeal their eligibility determination will be provided with information on how to make an appeal when their assessment results are mailed.

Certification Center

The certification center run by MTM Transit is located at 3851 Steele St, Unit 1479 in the York Street Yards. When navigating to the center, please identify MTM as your location to obtain explicit directions.

Directions by Car

Directions by Bus

• Route 24 via York St, exit at 38th avenue and head north
• Turn right toward the VA
• Pass the VA building, 3851 is the building across the parking lot
• There are stairs and an ADA ramp to the building an entrance
• Travel down the south side of the building and turn left to get to the assessment center entrance.