Customer Portal

Getting Started

To use the Access-a-Ride Customer Portal, you must have a valid email address on file with us. If you do, we have automatically created your customer portal account and sent an activation email to you. Within this email, you will find an “Activate Your Account” link valid for seven days. If you do not activate within this time, request a password reset here.

If you have NOT provided an email address, please email Access-a-Ride with your ID # to update your file. After you do so, you will receive an activation email that allows you to set your password. Once you set a password, you can log in to the Access-A-Ride Customer Portal.

Open the Portal

Password Resets

If an email address is already on file, select "Need help signing in?" to reset password. Reset links frequently go to junk/spam boxes.

If there is no email address on file, or the link has expired, please email [email protected] to add the address or request a new link.

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A Step-By-Step Process For First-Time Users

Step One: Activate Your Account

Open your activation email. Click Activate Your Account.

Step Two: Create A Password

Navigating to the reset your password page, create a brand new password for your Customer Portal account.

Step Three: Access the Customer Portal

Return to the Access-a-Ride Customer Portal page and click Open the Portal to login with email and password.

Customer Portal Features

Estimated Time of Arrival

On the Estimated Time of Arrival (ETA) tab, you can find real-time information for the next trip. The ETA tab updates automatically every 30 seconds with the following information:

Scheduled Trips

On the Scheduled tab, find a list of scheduled trips that are not in-progress or cancelled. From here, you can also select and cancel trips that are not scheduled to occur within the next two hours. For those trips needing to be cancelled that are scheduled within the next two hours, you will need to call Access-a-Ride.

Booking Trips

On the Book tab, you can book a trip to/from any of your favorite locations or select the option to manually enter an address. Your home address is always included in this list by default. To book a trip, please provide a date, time, origin, destination, attendant count, attendant mobility type, guest count, and guest mobility type. Additionally, there are certain criteria that must be met when booking a trip.

More Information

Access-a-Ride Fares

Fare information for RTD's Access-a-Ride service.

Find fare information here

Is Access-a-Ride available in my area?

Find service areas here