RTD's Title VI Policy Statement

The Regional Transportation District (RTD) operates its programs and services without regard to race, color, national origin or any other characteristic protected by law including Title VI of the Civil Rights Act of 1964.

Every department, division, and employee of RTD is responsible for carrying out RTD’s commitment to non-discrimination, including the requirements of Title VI. This includes:

  • Ensuring the level and quality of transportation services are provided to all;
  • Identifying and addressing, as appropriate the human health, social, economic, and environmental effects of RTD’s programs and activities on all populations;
  • Promoting full and fair participation in transportation decision making;
  • Providing meaningful access to RTD’s programs and services by person with limited English proficiency

For additional information on Title VI, please contact RTD's Transit Equity Manager at 303-299-2370.

Contact Information

For additional information please contact:

  •   303-299-2370

  •   303-299-2061 (fax)

  •   [email protected]

  •   RTD, Attn: Transit Equity Manager,
      1660 Blake St - BLK-31, Denver, CO 80202

  •   Title VI complaint form

  •   Colorado Revised Statutes 24-34-601 form

  • Title VI Complaint Procedure

Title VI Overview

Equity is a core principle of the Regional Transportation District’s (RTD) mission to provide mass transit service in the Denver Metro Area. An equitable mass transit system fairly distributes the benefits and adverse effects of transit service without regard for race, color, national origin, or low-income status. This principle is detailed and reinforced by Title VI of the Civil Rights Act of 1964 and Executive Order 12898 (Environmental Justice).

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Specifically, Title VI states, “No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

In 1994, President Clinton issued Executive Order 12898, which states that each federal agency “shall make achieving environmental justice part of its mission by identifying and addressing disproportionately high and adverse human health or environmental effects of its programs, policies, and activities on minority populations and low-income populations.”

The Federal Transit Administration’s (FTA) Circular 4702.1B provides its recipients of FTA financial assistance with instructions for achieving compliance with Title VI and Environmental Justice. In this circular, the FTA requires that RTD document measures are taken to comply with DOT’s Title VI regulations by submitting a Title VI Program to their FTA regional civil rights officer once every three years or as otherwise directed by FTA.

Procedures and Forms in Additional Languages

Title VI Complaint Procedure

Any person who believes he or she has been excluded from participation in or denied the benefits of RTD’s programs, activities, or services due to discrimination on the basis of race, color or national origin may file a complaint with RTD. The written complaint must be filed within 180 days from the date of the alleged discrimination.

To file a complaint:

  • Fill out a Title VI complaint form (PDF)
  • By mail addressed to: Title VI Complaints, 1660 Blake St - BLK-31, Denver, CO 80202
  • By fax addressed to: Transit Equity Manager at 303.299.2061
  • By email sent to [email protected]
  • Should a complainant choose to not use the complaint form, the written statement should minimally include the following:
    1. Complainant name, address, telephone number and any other contact information (email, fax, etc.)
    2. The basis of the complaint (race, color, national origin)
    3. Date(s) on which the alleged discriminatory event(s) occurred
    4. Details of the incident(s)
    5. Names and contact information of witnesses
    6. Other agencies where a complaint was filed regarding the same incident(s)

Call 303-299-6000 to request additional information about RTD’s Title VI Policy.

Once a complaint is filed, RTD will review the complaint and determine if we have jurisdiction. The complainant will receive a letter acknowledging receipt of the complaint and steps toward resolution.

RTD permits the use of a representative to file a complaint on behalf of the complainant. All communication following the complaint will be directed to the complainant’s representative primarily and the complainant secondarily.

The investigator may interview any individuals named as witnesses and any other individuals who may have information. The investigator may review relevant documentation. Failure of the complainant to respond to requests for information from the investigator may result in an administrative closure of the complaint.

Although RTD strives to promptly resolve complaints, this process will differ depending on the complexity of the complaint, the individuals involved, and other factors. Once the investigation has concluded, the complainant will receive a final written response to the complaint.

Title VI Complaint to the U.S. Department of Transportation

Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin may submit a complaint to the U.S. Department of Transportation:

Federal Transit Administration’s Office of Civil Rights 
Attention: Title VI Program Coordinator 
East Building, 5th Floor - TCR1200 
New Jersey Ave., SE Washington, DC 20590

Further information, including the complaint form, is available at fta.dot.gov.