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Ride with Lyft

Requesting a ride with Lyft requires an account. To create a Lyft account, follow the instructions here. For more information on using Lyft Pass to request a ride, visit the Lyft Support Center.

1 - Accept the Voucher

If you have an existing Lyft account the Lyft pass will automatically apply on all qualifying trips. If you do not have a Lyft account, you will receive a welcome email or text to sign up.

2 - Open the Lyft App

3 - To Request a Ride:

  1. Select “Where are you going?” and enter the name or address of your destination
  2. Select your destination from the search results. If your destination is a venue, you may also have to select a designated pickup spot at that destination
  3. Select a ride type.
  4. Before tapping “Select Lyft or Lyft XL*” to proceed to the next screen, double check that your Lyft Pass will apply to your ride by making sure the bottom left corner says “Personal [Credit card XXXX] + Promo.”
  5. Review your ride once more and select “Confirm and request” when ready

*The WAV option for Lyft is still in development. Customers who use WAV requesting Lyft service will be notified when the Lyft WAV option is available.

4 - Confirming your Lyft Pass applied successfully on the rate-and-pay screen

Once your ride is completed, you can confirm that your Lyft Pass applied successfully on the rate-and-pay screen.

  1. As soon as your driver taps dropped off to end the ride, you’ll see the rate-and-pay screen to make any changes to payment and rate your driver
  2. To see a breakdown of ride cost and how much of your ride was covered by Lyft Pass, tap the i icon next to the total price
  3. You’ll see a line item on the “Price details page for Lyft Pass”
    1. You'll see the price breakdown: Amount paid by customer including fare and cost over subsidy, if any, and amount covered by subsidy.

Service Animal Issues

Call the Service Animal Hotline at 1-844-554-1297 for assistance.

Need Help?

  • Online: help.lyft.com - Riders can find information about their Lyft app and personal account, our safety policies, and other basic information about ridesharing in Lyft's online support center.
  • Rider App: Support is also available in the Lyft app (select the three-line icon in upper left corner => select ‘Help’)