Ride with Onward!

To use Onward for Access-on-Demand trips, you must:

1. Have a current RTD Access-a-Ride certification
2. If you have not already been contacted by Onward, then submit the Access-on-Demand Enrollment Form and select Onward as a provider. Allow 3 business days for processing of the enrollment form.
   • If Onward has reached out to you already, you have been enrolled with them. Just text "BOOK" to 983-223-7088 to book a ride.
3. Add a payment method to your Onward account.
4. Your name must match your RTD enrollment records

1. Text “Book” to 983-223-7088
2. Or call 303-244-1388, option 1

Text “Book” to 983-223-7088

To avoid charges for booking errors, please do not cancel by text. Call Onward Customer Service at 303-244-1388 for assistance.

Onward Call Center Hours

You can book Onward rides during Access-on-Demand service hours, 3:30 AM–1:30 AM daily.

For phone assistance, call 303-244-1388 and press 1.

Dedicated Call Center Hours:

• Monday–Thursday: 6 AM–9 PM
• Friday: 6 AM–7 PM
• Saturday–Sunday: 8:30 AM–7 PM

To use a WAV, you must be eligible through Access-a-Ride to do so. Call 303-299-2960 to discuss updates to your eligibility and mobility devices.

When requesting a ride, mention that you’re booking a WAV when you text or call.

• Credit/debit card saved in profile during booking
• Cash is not accepted
• $4.50 cancellation or no-show fee, not covered by the subsidy

Q: What happens if I book and confirm my trip, but can no longer make it, or forget about it?

A: You will be charged your regular AoD rider fare (i.e $4.50 or $2.25). This will also count as a trip. Please note that if you accumulate 5 no-shows within a 30 day period, you may be automatically suspended. Suspended riders may submit an appeal for reinstatement to Onward.

Q: What happens if I book and confirm my trip, but end up not needing to take it, or find an alternative mode of transportation?

A: You may cancel your trip with no penalty if it is one hour or more ahead of your scheduled pick up time. If you incorrectly booked and confirmed a trip within one hour from departure, please call Onward directly. You may cancel your trip without penalty so long as you call immediately.

Q: What happens if my trip is confirmed but a driver isn’t assigned? Should I cancel and rebook?

A: Please do not cancel and rebook your trip. Onward is constantly working to find the optimal driver for your trip, which means a driver may not be assigned up until the last half hour from your departure time. In the case that your ride goes unfulfilled, you will not be charged a cancellation fee.

UPDATED JULY 23, 2026

NEW PRICING STRUCTURE CUSTOMERS REQUIRING WAV

Initial Fare + RTD $20 Subsidy = Up to 15 Miles

• Standard Fare: $4.50 per trip, before subsidy applies
• LiVE Fare: $2.25 per trip, before subsidy applies
• Under 19: No fare due

$3 per mile after 15 miles.

PRICING FOR ALL OTHER CUSTOMERS:

Onward uses Uber for these trips.

Initial Fare + $20 Subsidy = Variable Rate, set by Uber

*Trip price is determined by trip length and driver availability and will fluctuate. Trip cost, minus subsidy, will be provided at the time of booking.

• Driver tracking link sent to phone when using Text2Book so you know when to be ready
• Only 1 mobility device allowed per vehicle.
• No extra destinations allowed
• Must be over 18
• Extra passengers: Up to 2 extra allowed with ambulatory customers; 1 extra allowed with WAV customers; No fees for extra passengers.