Photo of an RTD bus with wheels up close

Ride with Uber

For more information on using Uber to request a ride, visit the Uber Support Center.

Using Uber is now easier.

New Uber users: Once RTD has verified and processed enrollment information, the customer will receive and email or text message. Click the link to accept the voucher.

Existing Uber account users: The voucher will automatically apply on qualifying trips.

A personal payment method (debit, credit, PayPal, etc.) must be entered into account prior to requesting a ride.

RTD is unable to assist with payment issues with Uber, including, but not limited to unauthorized charges, cancellation fees, temporary holds, etc.

Attention

Access On Demand customers must contact Uber’s help section via the app or here to resolve payment issues. When calling the Access On Demand information line for assistance with payment issues, we will require a case number provided by Uber to be able to assist customers who have been unable to resolve an issue through the Uber app.

Get Started with Uber

1. Go to the App Store or Google Play on your smartphone

2. Download the Uber app

3. Create your Uber account by providing the necessary details and following the app prompts

4. Set a strong password

5. Link a payment method

Pro-Tips for Success Your account details must match your transit program records to unlock special benefits.

Add Payment Method

In order to add a payment method

  1. Click “Account ”
  2. Select “Wallet ” from your app menu.
  3. Tap “Add payment method

Rider pays the initial co-pay. The voucher covers the next $20. Rider pays any remaining balance and the tip.

How to get your voucher

  1. Sync: RTD sends your voucher to the email or phone number you provided.
  2. Check: Look for a notification from Uber via email or text.
  3. Claim: Tap "Get Started" or click the link to add the voucher to your account.

Check your voucher balance

  1. Open the Uber app and select Account in the bottom right corner.
    Choose Wallet.
  2. Scroll down and select Vouchers.
    Confirm that the voucher is available.
  3. Go to the voucher to review the program parameters & trip balance.

How to use your voucher

Enter Destination: Open the Uber app and type your destination in the "Where to?" box.

Verify Locations: Confirm your pickup and dropoff points are accurate.

Select Ride type: Look for the strikethrough price to confirm the voucher is active.

Confirm pickup to book trip: confirm your pickup location & book trip

Riding with Uber

Track & Meet: Use the app to track your driver and head to the pickup location when they are close.

Verify Your Ride: Match the license plate in the app to the vehicle before entering.

Seamless Payment: Your trip is paid automatically via your linked account; no action is needed when the ride ends.

Rate & Tip: Rate your trip in the app. Tips are optional, not covered by the voucher, and will be charged to your personal payment method.

Get help with a trip

Go to Activity: Open the app and tap Activity at the bottom.

Select Trip: Choose the specific trip where the issue occurred.

Access Help: Scroll down to the Help section for support options.

Get Support: Select an option to chat with a Support agent

Save voucher for later

Select Voucher: Tap the voucher name at the bottom of the ride options screen.

Toggle Off: Find the voucher switch and swipe it to the "off" position.

Confirm: Tap the "X" at the top left to return to your ride request.

You can self-identify as a service animal handler in the Uber app. This means your driver will automatically see that you’re traveling with your service animal when they arrive to pick you up. This helps make trips easier and more comfortable for both riders and drivers.

How to Use This Feature:

  1. Open the Uber app and tap Account > Settings
  2. Tap Accessibility, then select Service Animal
  3. Tap Complete eligibility form and fill it out
  4. Select "I will ride with my service animal"
  5. Choose whether you want your driver to be notified

You can change this setting or turn it off anytime.

Service Animal Issues

To file a report from the Uber website, select the “I Want To Report A Service Animal Issue” link here or through the “Help” link on the Uber website.

When to contact RTD for assistance

Please call the office at (303) 299-2530 for the following issues:

  • Voucher Issues - You have checked for the voucher, and it is not in your account.
  • You have contacted Uber Help and the issue has gone unresolved. You must provide the Uber Case number provided when calling.

For any payment issues please see the Uber Help instructions.