To use the Access-a-Ride Customer Portal, you must have a valid email address on file with us. If you do, we have automatically created your customer portal account and sent an activation email to you. Within this email, you will find an “Activate Your Account” link valid for seven days. If you do not activate within this time, request a password reset here.
If you have NOT provided an email address, please email Access-a-Ride with your ID # to update your file. After you do so, you will receive an activation email that allows you to set your password. Once you set a password, you can log in to the Access-A-Ride Customer Portal.
A Step-By-Step Process For First-Time Users
Open your activation email. Click Activate Your Account.
Navigating to the reset your password page, create a brand new password for your Customer Portal account.
Return to the Access-a-Ride Customer Portal page and click Open the Portal to login with email and password.
Customer Portal Features
Estimated Time of Arrival
On the Estimated Time of Arrival (ETA) tab, you can find real-time information for the next trip. The ETA tab updates automatically every 30 seconds with the following information:
- Estimated minutes until pickup or drop-off
- Scheduled pickup or drop-off time if estimated time is unavailable
- Map of vehicle location, predicted vehicle route, intermediary stops, and destination
On the Scheduled tab, find a list of scheduled trips that are not in-progress or cancelled. From here, you can also select and cancel trips that are not scheduled to occur within the next two hours. For those trips needing to be cancelled that are scheduled within the next two hours, you will need to call Access-a-Ride.