QRyde, Access-a-Ride’s new scheduling software, launches Saturday, September 23, 2023. See below for more information.

Getting Started

To use the Access-a-Ride Customer Portal, you must have a valid email address on file with us. The email address is required to reset the account password if it has been forgotten. When ready, navigate to the Customer Portal for a step-by-step log in process.
 
If you have NOT provided an email address, please email Access-a-Ride with your ID # to update your file. After you do so, you will receive an activation email that allows you to set your password. Once you set a password, you can log in to the Access-A-Ride Customer Portal.

Open the Portal

A Step-By-Step Process For First-Time Users

Open your activation email. Click Activate Your Account.

AaR Customer Portal, First-Time Users: Step 1

Navigating to the reset your password page, create a brand new password for your Customer Portal account.

AaR Customer Portal, First-Time Users: Step 2

Return to the Access-a-Ride Customer Portal page and click Open the Portal to login with email and password.

Booking a trip

Customer Portal Features

Book a Trip

On the Customer Portal home page, you can book a trip to/from your favorite and recently used addresses. These are found under the My Addresses link for the pickup and destination fields. 
 
To book a trip in the Customer Portal, you will provide the following information:

  • Pickup address
  • Destination address
  • Trip type (pickup or appointment time)
  • Trip request time
  • Trip request date
  • Mobility type (e.g., ambulatory, powered mobility device, wheelchair)
AAR Book a Trip

My Trips

To access upcoming scheduled trips,   navigate to the My Trips section of the Customer Portal. As shown below, this can be accessed by clicking the drop-down menu at the top-right of the Customer Portal.

AaR Customer Portal: My Trip

Under My Trips, the Customer Portal lists scheduled trips on the Daily Trips tab and canceled trips on the Cancelled Trips tab.

You have the option to cancel a trip by clicking or tapping the Cancel button or to review the following details for each scheduled trip:

  • Trip Date
  • Pickup Window
  • Appt Time
  • Fare
  • From address
  • To address
  • Booking ID
  • Vehicle number
AaR Customer Portal: cancelled