QRyde, Access-a-Ride’s new scheduling software, launches Saturday, September 23, 2023. See below for more information.
To use the Access-a-Ride Customer Portal, you must have a valid email address on file with us. The email address is required to reset the account password if it has been forgotten. When ready, navigate to the Customer Portal for a step-by-step log in process.
If you have NOT provided an email address, please email Access-a-Ride with your ID # to update your file. After you do so, you will receive an activation email that allows you to set your password. Once you set a password, you can log in to the Access-A-Ride Customer Portal.
A Step-By-Step Process For First-Time Users
Open your activation email. Click Activate Your Account.
Navigating to the reset your password page, create a brand new password for your Customer Portal account.
Return to the Access-a-Ride Customer Portal page and click Open the Portal to login with email and password.
Customer Portal Features
Book a Trip
On the Customer Portal home page, you can book a trip to/from your favorite and recently used addresses. These are found under the My Addresses link for the pickup and destination fields.
To book a trip in the Customer Portal, you will provide the following information:
- Pickup address
- Destination address
- Trip type (pickup or appointment time)
- Trip request time
- Trip request date
- Mobility type (e.g., ambulatory, powered mobility device, wheelchair)