New online tool let customers be partners in safety

Tara Broghammer

Customers have 24/7 connections to RTD Transit Police to support a safe, comfortable, and welcoming transit experience from start to finish

See something on RTD vehicles or at stations and platforms that looks unsafe or suspicious? RTD wants to know. Customers can now access a digital form from RTD’s website to make a report to RTD Transit Police in real time. Customers using the RTD My Ride app can also access the form discreetly and anonymously using a link on the app’s home page.

The new reporting form empowers customers to report their concern, provide location information, including the bus route or train line if applicable, as well as upload any related photos or video.

In 2025, customers submitted an average of 260 reports a month to RTD Transit Police dispatchers, who work around the clock every day of the week to support safety across the system. This shows that customers play a vital role in helping RTD identify and respond to concerns quickly and helps RTD maintain officer visibility.

The Transit Police use information from customers to identify areas in need of response or patrolling across its service area spanning eight counties and 40 municipalities.

Security-related reports to RTD Transit Police decreased by 21% overall in 2025 compared to 2024 while reports of illicit drug activity decreased by 65% year over year.

More information can be found on RTD’s Security-Related Metrics webpage.

Multiple ways to contact RTD Transit Police for security-related concerns

Report safety and security concerns 24/7 to RTD Transit Police in three convenient ways:

In the event of an emergency, customers should always call 911.

Reporting non-security issues

To report safety hazards, such as ice or snowy conditions on rail platforms, contact RTD Customer Care by phone at 303.299.6000, or visit our online customer comment form.

Written by Tara Broghammer