RTD Digital Customer Relations expands operation hours in August

RTD Customer Care’s Digital Customer Relations Liaison (DCRL) team will be expanding its hours of operation beginning Monday, Aug. 4. Coverage extends two hours on weekdays, to 6 a.m. to 8 p.m., and will include Saturdays from 9 a.m. to 6 p.m., as well as certain holidays when RTD services are running on a regular schedule.

The DCRL team is responsible for managing messages sent on RTD’s social media channels as well as messages received via the customer comment form on the RTD website. The team focuses on providing customers with real-time transit information, particularly during rail service disruptions. This includes outbound messaging via social media (X) and service alerts sent to subscribers and displayed in RTD’s Next Ride app and across multiple digital channels.

These new hours will mirror the Telephone Information Center (TIC) hours on weekdays and Saturdays and will improve the consistency and quality of alerts for customers. With the addition of Saturday operation hours, the Team will be more accessible for any questions or concerns on the weekend.