RTD spring break outreach connects with 375-plus customers riding A Line
RTD engaged with more than 375 customers on Friday, March 13, helping customers traveling for spring break navigate the A Line and learn about Tap-n-Ride, the agency’s new convenient fare payment option.
RTD partnered with Denver International Airport (DEN) staff at Denver Airport Station and Northeast Transportation Connections (NETC) at Central Park Station, while RTD employees also greeted customers at Denver Union Station. Staff answered questions about schedules, fares, and trip planning as an estimated 5,000 made their way to and from the airport ahead of spring break on Friday afternoon.
A key focus of the outreach was Tap-n-Ride. Launched in November 2025, it allows customers to purchase bus and train fares by simply tapping a contactless credit or debit card, or a mobile wallet such as Apple Pay, Google Pay or Samsung Pay, directly on a validator when boarding.
Watch video: RTD's Tap-n-Ride makes paying simple
RTD officials said the in-person outreach was designed to help customers feel confident using the A Line during one of the busiest travel periods of the year.
“It was important for members of the RTD Impact Team to be on-site, supporting customers as spring break travel commenced. When customers choose RTD, we want to give them the best customer experience possible,” said RTD Business Program Manager Betsy Hinojosa. “Part of that is being available to answer their questions in real-time and help those taking RTD for the first time. Our presence was coupled with debut of RTD’s latest educational video, Take RTD to and from Denver International Airport, which highlights both bus and rail options to the airport.”
The A Line provides rail service and a direct connection between downtown Denver and Denver International Airport. RTD offers also several specialized motorcoach services to DEN, known as Skyride. These buses feature extra space for luggage, overhead and under-coach space for carry-ons, and driver assistance with loading and unloading luggage.
Customers traveling to or from Denver International Airport are encouraged to purchase an Airport Day Pass for $10.00, or $1.35 for a discounted fare. Airport Day Passes are valid all service day across the system. A full list of standard and discount fares can be found on RTD’s fares and passes webpage.
To plan your next trip to the airport or across the district, visit RTD’s Next Ride website or download the RTD MyRide app, available through Google Play or the Apple App Store.