Customers in line to purchase a ticket at the airport

How to Schedule a Trip with Access-a-Ride

Trip scheduling is done via Access-a-Ride Reservations at 303-292-6560, between 8 a.m. and 5 p.m., 365 days year-round, or by using the Customer portal.

When scheduling a trip, please be ready to provide the customer's:


If an appointment may take less time than expected. The customer may contact Dispatch to inquire if it is possible to reschedule a return trip before the one-hour elapsed time. Please note that these requests are approved on a case-by-case basis and may not always be available.

In order to increase the efficiency of the service, reservations may offer an alternate pick-up or drop off time. This time may be up negotiated to either one hour before or after the requested time, but the time should take into account the customer’s time constraints. The customer may accept or reject this negotiated time or may suggest a more acceptable option.

When requesting rides:

Customers will be provided with a 30 minute pick up window when making the reservation. It is important to be ready to leave prior to the start of the pickup window to prevent delays.

Subscription Service

Subscription Service is limited to customers traveling to the same place, at the same time, at least once a week. Access-a-Ride offers a subscription service on a space available basis and may prioritize service as needed. To request subscription service, please call (303) 299-2960 or (303) 292-6560 to request a subscription form. The form is also available on the Access-a-Ride page of the RTD website. Access-a-Ride will terminate any Subscription Services that are canceled 50% or more of the
time during any thirty (30) calendar day period, or if there is a consistent pattern of cancellations of any part of a subscription.

More Information

Access-a-Ride Fares

Fare information for RTD's Access-a-Ride service.

Find fare information here

For Current Customers

Access our Customer Portal here