RTD’s new online security metrics dashboard offers transparent look at personal safety
The launch of a new personal safety and security metrics webpage is part of RTD's continued commitment to enhancing customer and employee safety and transparency. The new online dashboard is updated monthly and includes activity reports with dozens of safety and security metrics, including security-related calls for service, systemwide incidents per customer boardings, the number of incidents reported via the Transit Watch app, criminal incidents and more.
The Security-Related Metrics webpage highlights the latest data for customers and stakeholders and includes month-over-month and year-over-year comparisons going back to 2022.
Latest Report:
Reporting by the Numbers
In April 2025, which is the most recent boardings available for comparison, RTD logged 3,077 security-related calls for service across 5.5 million boardings – the equivalent of one report for every 1,800 boardings, or 0.06%. Overall, year-over-year security-related calls dropped by 28%, while customer reports of illicit drug activity declined by nearly 73%. At RTD's high-traffic locations, like Denver Union Station, calls for service dropped 43% compared to April 2022.
“The vast majority of trips on our system are completed without incident, but we know that perception matters," said RTD Police and Emergency Management Chief Steve Martingano. "By sharing this data, we want to show our progress and reinforce that we’re listening to our customers and implementing positive changes.”
Partners in Safety: See, Say, Solve
RTD counted more than 65 million boardings in 2024 and received about 43,000 security-related reports, an average of 118 reports per day. Reports include everything from graffiti and noise complaints to drug use and unattended bags.
These reports, whether made by phone, or via RTD’s Transit Watch mobile app, help the agency deploy data-driven policing strategies and allocate resources more effectively. The Transit Watch app allows customers to discreetly and anonymously report suspicious activities and concerns directly to RTD’s Transit Police dispatch center for immediate action.
The Transit Watch app is available in English and Spanish for iOS and Android. Customers may also call RTD’s police dispatchers directly at 303.299.2911 or text 303.434.9100.
To learn more about how RTD is investing in community safety and security, visit rtd-denver.com/yoursafety.