Customer Experience
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News ReleaseCustomer Experience1 June 2026RTD annual customer and community surveys show strong gains in satisfaction with transit services
Bus and rail respondents report customer satisfaction levels that exceed national average
Customer Experience28 May 2026RTD expands Language Help decals across bus fleet
Bus decals provide multilingual access to essential RTD customer information
Customer Experience21 April 2026RTD kicks off Earth Day with sustainable landscaping at Denver Union Station
Customer Experience17 April 2026One day, millions of journeys: RTD joins first World Public Transport Day
Inaugural international day of celebration for the people, connections, and everyday moments that make transit matter
Customer Experience17 April 202610 things you didn’t know about the A Line as it reaches a decade of service
As the A line reaches its 10th anniversary on April 22, RTD is celebrating with some nerdy facts about the train that’s helped millions get to and from the airport
Customer Experience6 April 2026When the bus stop is a block away, the choice gets easier
How one Denver resident moved from biking to transit and found a new routine that stuck
Customer Experience3 April 2026RTD updates live digital displays to improve real-time information
New displays support customer navigation across bus and rail connections
News ReleaseCustomer Experience23 March 2026RTD introduces multilingual “I Speak” buttons and bus QR decals to expand language access for customers
New tools connect customers with multilingual staff and provide access to transit information in multiple languages
Customer Experience18 March 2026Say thanks: Celebrating RTD employees on National Transit Employee Appreciation Day
Agency honoring 3,100+ employees who keep communities moving, safe, and connected
News ReleaseCustomer Experience17 March 2026RTD presents redesigned online newsroom to improve access to agency updates and information
Updated News Stop features latest agency news, community stories, and unique content
News ReleaseService DeliveryCustomer Experience9 March 2026RTD’s proposed June service changes would increase frequencies and introduce new rail connections
Agency plans to reinstate the C Line, add the T Line, and increase frequencies on the B and G lines to bolster mobility options across the region
Personal Safety and SecurityCustomer Experience2 March 2026Rain or shine, it’s easy to step up for safety
While winter weather has made a leap year over Colorado this season with a historical absence of snow and remarkably warm temperatures, RTD takes many measures to prevent ice and snowy conditions from contributing to slips and falls.
Customer Experience23 December 2025#ICYMI: Looking back at RTD’s most memorable stories in 2025
Personal Safety and SecurityCustomer Experience17 December 2025Keeping systems secure to keep the region moving
How RTD’s cybersecurity team protects digital tools and platforms