Girl learning remotely

Back to school plans during COVID-19

The end of August signals the start of school for thousands of students across the metro area. It’s typically the time for back-to-school shopping, learning who your teacher will be and getting ready for colder weather.

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Mike Miles by Access-a-Ride vehicle

Meet Mike Miles

Mike has been an Access-a-Ride driver with our contractor, VIA Mobility Services, since Jan. 17, 2011. He enjoys his job and the opportunity to help others.

Meet Mike

variety of fruits and vegetables

Grocery and Food Bank Delivery Service

Did you know that Access-a-Ride can now bring grocery orders to Access-a-Ride customers’ doors at no cost? The process is easy, and it simply requires that customers contact us one day in advance to arrange for grocery delivery once an order has been placed.

Grocery Service Update

30th ADA - Everyone's Business

The ADA is everyone’s business

Sunday, July 26, marks 30 years since the hot summer day when President George H. W. Bush signed the Americans with Disabilities Act (ADA) into law. The ADA – one of our country’s broadest pieces of civil rights legislation – was the world's first comprehensive declaration of equality for people with disabilities.

A History

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Access-a-Ride COVID-19 Information

We at RTD value the need for our Access-a-Ride customers to continue their daily life and work. We are taking extraordinary steps to communicate these changes and opportunities to all of our customers, across all of RTD’s platforms.

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Free MallRide to resume Sunday

RTD plans to resume its Free MallRide service on Sunday, putting back into place a key connector for downtown Denver residents, commuters and visitors as more people start to move around the region.

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RTD names Melanie J. Snyder as new General Counsel

RTD has selected Melanie J. Snyder as the transit agency’s next General Counsel, following a national recruitment. Snyder brings over 15 years of experience representing and advising a variety of clients in both the public and private sectors, including more than a decade of distinguished service with the Colorado Attorney General’s Office, most recently as chief deputy attorney general.

Meet Melanie

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Public cautious about using transit, RTD survey shows

An RTD survey of nearly 2,700 people earlier this month showed that the public remains apprehensive about engaging in social activities amid the spread of the coronavirus, including riding RTD services. The majority of those who had not used transit in the past 30 days said they will take a wait-and-see approach to the pandemic before riding again. 

Survey results

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E, F and R Line Extension: One Year Later

The grand opening of the 2.3-mile E, F and R Extension one year ago this month, made it easier to access health services, work prospects, shopping, restaurants and numerous current and future economic development opportunities in the Lone Tree area.

More to Love

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Frequently Asked Questions from Telephone Town Halls

RTD hosted virtual town halls between April 16 and May 11 in each of the 15 RTD districts to discuss the agency’s response to COVID-19, impacts on service and projects, as well as the health and safety measures that are in place. Here are the FAQs from the the sessions.

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Frequently Asked Questions about Current Bus Operations

We have added layers of social distancing protocols to make riding safer for our passengers and our valued employees. Customers and employees are asking questions about how these distancing efforts look on the ground, and we turned to Assistant General Superintendent of Street Operations Daniel Lamorie for some answers.

Your Questions Answered

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How will you use transit going forward?

We are requesting feedback on how the community will use transit as stay-at-home orders are lifted and people increase their public activity. We are formulating our recovery plan and want to know what will give our riders more of a comfort level to hop aboard buses and trains.

Complete the Survey

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For everyone’s safety, RTD asks all riders to wear a face covering

In accordance with Gov. Jared Polis’s recent order that everyone wear a mask or face covering when out in public, the Regional Transportation District (RTD) is calling on its riders to take responsibility for the safety of themselves and others by wearing a mask or face covering. All of the agency’s bus and rail operators are now required to do the same, under a new RTD policy that takes effect today.

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RTD trains ‘Sounded the Horn’ in honor of transit workers

To demonstrate gratitude for transit workers across the Denver region and the United States during the COVID-19 pandemic, RTD participated in a national “Sound the Horn” campaign  with light rail and commuter rail trains emitted two one-second horn blasts at 1 p.m. MT Thursday. 

Sound the Horn

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RTD taking action to encourage social distancing

RTD is taking steps to ensure that social distancing is adhered to across the system, including asking the public to use good judgment. The agency has implemented several steps to encourage social distancing to keep employees and passengers safe. Now RTD will work to minimize the number of riders on its buses and trains. 

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Grocery delivery service now available to RTD Access-a-Ride customers

Starting March 30, home grocery delivery service is available to all of the Regional Transportation District (RTD)’s Access-a-Ride customers. RTD is offering this service during the COVID-19 state of emergency to provide current Access-a-Ride customers with a food delivery option that does not require leaving home. No fare is required for customers to use this service.  

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RTD Chair wins prestigious COMTO award

RTD Board of Directors Chair Angie Rivera-Malpiede has been using RTD for as long as she can remember, making her a passionate advocate for the system. Winning the Conference of Minority Transportation Officials Celebrating Women Who Move the Nation Award is an incredible honor for her.  

Congratulations, Angie!

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Frequently Asked Questions About Employee and Rider COVID-19 Safety

As RTD upholds its core value of safety, it is especially important during these difficult times that we focus on keeping our passengers and employees safe and healthy. We provide a vital service and are a lifeline to many people in the community, and it is crucial that we continue operating for the public that relies on us. The situation changes daily, and we are in close contact and cooperation with state, regional and local authorities about best practices, safe operations and communication with the public. 

Your Questions Answered

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Oh the places you can go without ever leaving home

Just because you can’t (and shouldn’t) take a bus or train to your favorite places right now, you can still be part of the action. And that’s where we come in. RTD is all about connecting people, bringing communities together, and we always will be. And now, we’ll connect you to some of the destinations you can still visit from the comfort and safety of your own home.

Come Explore

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Denver native serves agency that used to serve her

Lawyers sometimes get a bad rap. Images of lawyers in popular culture have them aggressive, no-nonsense, reinforcing your need to question their motives, rarely on “the up-and-up,” and have you on your guard around them in case you incriminate yourself for something.

Meet Marisela

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As fewer riders use transit during COVID-19, RTD feels financial impacts

While government agencies and institutions work tirelessly to help Coloradans through these difficult times, RTD’s main priority during the COVID-19 crisis is to keep employees, riders and the general public as safe as possible. Meanwhile, the rapidly unfolding societal shutdowns related to COVID-19 are deeply impacting RTD’s finances. As a result, the agency is initiating plans to recover as quickly as possible.

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RTD will maintain current bus and rail service under Denver stay-at-home orders

RTD will maintain current transit service levels during Mayor Michael Hancock’s stay-at-home orders for the City and County of Denver. RTD provides crucial connections for many essential workers throughout the Denver metro area. Public transportation has been deemed a critical service by Governor Jared Polis in his executive order for non-essential businesses to reduce in-person workforce by 50 percent.  

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FAQs on RTD’s Response to the COVID-19 Pandemic

As RTD upholds its core value of safety, it is especially important during these difficult times that we focus on keeping our passengers and employees safe and healthy. We provide a vital service and are a lifeline to many people in the community, and it is crucial that we continue operating for the public that relies on us. The situation changes daily, and we are in close contact and cooperation with state, regional and local authorities about best practices, safe operation and communication with the public.

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RTD is keeping our frontline employees and passengers safe while providing a vital service

We know that RTD riders, employees and their families are all dealing with significant challenges as a result of the spread of COVID-19 throughout the metro area and the state of Colorado. We want to be proactive in communicating with everyone how we are adjusting to the situation while keeping people as safe as possible. Things change quickly, so please keep in touch with this space, with RTD’s mobile messaging apps and with your local media for the latest developments.

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‘I wear my uniform with pride’

You can take the girl out of Texas – but you can’t take Texas out of the girl. Meet Beckie Bailey, a bespectacled parts clerk based out of RTD’s District Shops division who embodies all of the sunshine of her native Lone Star State.

Meet Beckie

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What do people want? ‘To be heard’

When someone dials the main phone number of a big agency like RTD, it’s natural to wonder: Can they help me? Will they listen? Do they care? Is anyone going to pick up? Lupe Jones did – for 23 years.

Meet Lupe

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RTD Board to consider modified proposal for May service change

On Tuesday, March 10, RTD will propose modifications to the service reduction plan that was recommended to the Board of Directors in December in response to the operator shortage. These modifications are the result of feedback from 20 public meetings and 15 outreach events with riders and local officials.

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RTD has tips to stay safe with the coronavirus

As the threat of the Coronavirus (COVID-19) in the United States increases, we want to remind you how you can protect yourself when riding RTD services. While our vehicles are cleaned every day, there are measures you can take to further protect yourself from getting sick. Check out these facts and tips and continue to check back for updates.

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Looking Forward to Working with You

I’m honored and excited to be here serving as interim general manager and CEO until a permanent one is named. I’ve met some employees and everyone has been so very welcoming. Thank you. It’s nice to see dedicated employees who love what they do and what RTD does for the community.

Meet Paul

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RTD considers notice of default to N Line contractor

The Regional Transportation District (RTD) is considering issuing a formal notice of default to the N Line design-build contractor, Regional Rail Partners (RRP) – a joint venture of Balfour Beatty Rail Infrastructure and Graham Contracting – due to the contractor’s continued delays in meeting project milestones and inability to fulfill its contractual obligations.

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Canceled rail trips are disruptive – and taken seriously

Darla Sutton Miller is ready to commit to the E Line. But she’s still waiting for the E Line to fully commit to her, and to other reliable commuters who have been left stranded in the fall and early winter of RTD’s severe staffing shortages and train cancellations.

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For Access-a-Ride driver, a stop unlike any other

That Saturday morning in late December began as a great one for Rashida Way-Smith. While guiding her Access-a-Ride van along South Parker Road – a street she’d been on countless times – the driver enjoyed Tim McGraw’s voice on the radio and the quiet presence of the two passengers behind her.

Read Her Story

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RTD Board selects interim leader to transition the agency into a new era

The RTD Board of Directors chose former Fort Worth, Texas, transit CEO Paul Ballard on Tuesday night as the interim general manager and CEO for the Denver metro agency, and will begin negotiations on Ballard’s contract. Ballard, who retired from Fort Worth’s Trinity Metro transit agency last year, was the only finalist from outside Colorado.

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RTD expresses concerns about the impacts of SB20-151

Members of the Colorado Legislature this session have introduced a bill that would significantly alter how RTD is governed and managed, raising agency concerns that the proposed changes would add layers of bureaucracy and divert crucial resources from transit improvements. 

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Proposed service reduction to save money and reduce mandating

Proposed temporary service reduction will save RTD about $12.4 million over a year and relieve some pressure on mandating six-day work weeks for operators, but it will not immediately solve the agency’s severe operator shortage, RTD staff told the Board of Directors on Tuesday night.

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