Access-on-Demand

Creating an Uber account requires a valid email address and phone number. You'll also need to create a password and agree to terms and conditions and our privacy notice.

Fill in your first and last name, phone number, and preferred language. Once you complete this part of the signup process, we send a text SMS to verify your phone number.

Next, enter your payment information. Adding a credit card or debit card number allows your trip fares to be automatically charged after each ride.

After you provide this info, we'll send an email to confirm your account registration.

Setting up Your Uber Account to use with a Transit Agency

1. Open the app and enter your destination in the “Where to?” field.
2. Swipe to see the vehicle options available in your area. Select one for your ride, then tap “Choose Uber X” (button will be your vehicle selection).
3. Select payment method. Below the ride option, select “Personal Payment” and then change to the “Business payment” method on the popup to be able to use the RTD subsidy for your trip. Close this window and you will see “Business payment” as your current payment method.
4. You may be asked to confirm your pickup location. If so, move the pin on the map, or select from a list of locations. Tap “Confirm Pickup” to send your request to eligible drivers in the area.
5. If you’re not asked to confirm your pickup, tap “Confirm UberX, XL or RTD WAV” (button will be your vehicle selection) to send your request to eligible drivers in the area.
6. You’ll see an estimated time to be matched with an eligible driver. If no drivers are available for the type of ride you’ve chosen, the app will suggest an alternate ride type with available drivers nearby.
7. Once a driver accepts your request, you’ll see their location and estimated time of arrival on the map.

The app will notify you if no drivers are available for your request. Riders requesting Wheelchair Accessible vehicles (WAV) should contact RTD dispatch at 303-480-2000 if this message is received. Uber will send you notifications when your driver is close to your pickup location.

Requesting Uber Rides with Your Transit Agency

BEFORE you are matched with a driver:

1. Tap the white bar at the bottom of your screen that says "Finding your ride"
2. Tap "Cancel"
3. Tap "NO" to keep your ride, or "YES, CANCEL" to cancel

AFTER you are matched with a driver:

1. Tap the bar at the bottom of your screen showing your driver's information
2. Tap "Cancel Trip"
3. Tap "NO" to keep the ride, or "YES, CANCEL" to cancel and accept the fee

As is always the case, riders and drivers can cancel a trip for any reason.

Cancellation fees may be charged if: 

• You cancel after a driver has already accepted your request 
•  Your driver cancels after waiting at the pickup location designated in the app, confirm this is consistent with your exact location, or reset the pin for the pickup. 

NOTE (from Uber): In some cases, your cancellation fees will also be based on how far your driver has already driven  

Up to 30 days after a trip, you may change the payment via the following: 

1. Go to trip history 
2. Select the trip to edit 
3. Click on the receipt for dispute 
4. Select switch payment method  
5. Switch payment profile to business