Access-on-Demand customer alert!
Starting January 1, 2023, RTD will subsidize the first $25 of all On Demand trips. Customers will be responsible for any amount over $25 through the app or provider. There will be no initial payment required for the customer.
In addition to Metro taxi service, zTrip will also be providing taxi service through the call center scheduling at 303-244-1388.
What is Access-a-Ride?
Access-a-Ride is RTD’s ADA complementary paratransit service. It is a shared-ride service intended for those who cannot use regular fixed-route bus/light rail service due to a disability.
More detailed information about Access-a-Ride can be found in the Customer Guide.
How do I qualify for Access-a-Ride?
To travel on Access‑a‑Ride, you must meet one of the following criteria set forth by the Americans with Disabilities Act of 1990 (Section 37.123 (3)):
- Be unable to get to and from a bus stop or on and off a lift-equipped fixed-route bus by yourself.
- Have a disability that prohibits you from completing fixed-route bus independently.
All RTD vehicles are 100% accessible.
How do I apply for Access-a-Ride?
There are 4 components to the Access-a-Ride application:
- A written application
- A medical verification form to be completed by the licensed professional most knowledgeable about your condition
- An In-person Interview
- A Transportation Assessment
The completed application may be faxed to 303-299-2169 or mailed to:
1660 Blake St.
Denver, CO 80202
What does it cost to ride Access-a-Ride?
Access-a-Ride fares are collected as you board the vehicle. They may be paid using cash (exact fare, no change is provided) or Access-a-Ride tickets, which are available at RTD ticket outlets, participating King Soopers and Safeway stores.
Payment of fare is expected when boarding an Access-a-Ride vehicle. Passengers may not pay at the destination. Access-a-Ride tickets are available in the RTD Mobile Tickets app. Click below to learn how to use the new feature. Access-a-Ride fares also be paid in cash or Six-Ride Tickets. If paid in cash, the EXACT CHANGE must be used, as Access-a-Ride operators do not carry change. Ticket booklets are available at an RTD Sales Outlet, participating King Soopers and Safeway stores, or online.
There are no refunds for purchases of any fare products.
Local 6-Ride Ticket Book
How do I know if I live in the Access-a-Ride Service area?
Access‑a‑Ride is available during the same days and hours as our Local bus service. We offer curbside and door-to-door service, as well as subscriptions for passengers who make regular trips to the same destination.
You can schedule a trip within Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties in Colorado, as long as your starting point and destination are within 3/4 mile of RTD's Local fixed-route transit system.
Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Access-a-Ride service lookup
Access-a-Ride service is available to and from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride service lookup to find out if service is available at your desired location. Lookup search functionality works best in Google Chrome or Firefox.
Multiple addresses were found
Please select the correct address below:
Service Availability Lookup Restrictions
Please note that the information being provided pertaining to Access-a-Ride service availability is approximate and is for informational purposes only. Service availability disputes should be brought to the attention of the RTD Paratransit Department. RTD reserves the right to make all final service availability decisions based on the most up-to-date information available. Also please be aware that this information does not indicate a determination of ADA paratransit eligibility.
An aide who accompanies a disabled passenger rides free. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus and train service.
What If I Need a Reasonable Modification?
RTD makes every effort to ensure individuals with disabilities have access to, and benefits from, our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use RTD services.
COVID-19 Service and Grocery Delivery Information.
Replacement ID cards
Customers with current Access-a-Ride eligibility may obtain a replacement card for a $5.00 fee:
Check, cash or money order may be mailed to:
3851 Steele St, Unit 1479
Denver, CO 80205
Fee may be brought to MTM at 3851 Steele St, Unit 1479 to obtain a card in person during hours of operation listed above.
Replace a Lost Access‑a‑Ride Card
APAC meetings are held on the second Tuesday of every other month.
- Tuesday, January 11, 2022, 10 am - 12 pm
- Tuesday, May 10, 2022, 10 am - 12 pm
- Tuesday, September 13, 2022, 10 am - 12 pm
When we are able to resume in-person meetings, they will take place at 1560 Broadway, in the 19th-floor conference room.
Combined ACPD and APAC Meetings
- Tuesday, March 8, 2022, 10 am - 12:15 pm
- Tuesday, July 12, 2022, 10 am - 12:15 pm
- Tuesday, November 8, 2022, 10 am - 12:15 pm
- Thursday, January 20, 2022, 2 - 3:30 pm
- Thursday, May 19, 2022, 2 - 3:30 pm
- Thursday, September 22, 2022, 2 - 3:30 pm
Call 303-447-2848 for more information about Easy Rider, a free one-on-one travel training program available in Boulder.
Sign up for email updates
Sign up for Access-A-Ride email updates
Sign up for the Access-A-Read newsletter
Interactive Voice Response System
RTD utilizes an Interactive Voice Response (IVR) system for Access-a-Ride and Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips and confirmations. The following information is being provided for information only and is not intended as a comprehensive explanation of each feature.
Inbound Calls (Calls TO RTD)
- Passengers may use IVR to check the status of same-day trips
- Passengers may check about trips scheduled for future dates
- Passengers may cancel trips up to 2 hours prior to the pickup window
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
Outbound Calls (Calls from RTD)
- The night before, passengers will receive a call to remind them about their next day trip(s)
- On the day of service, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 minutes
- System-wide emergency notification calls, e.g. weather impacting service
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- Calls to Dispatch inquiring the status of a same-day trip will be automated
Learning the IVR system
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition and is easily interrupted with background noise, so please speak clearly.
Customer Information Updates
The call center will be responsible for managing requests for IVR password resets and updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). Passwords and all updates will be reset within 24 to 48 hours.